Marriott International, Inc logo

Event Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.50 - $18.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
wellness programs

Job Description

JW Marriott is a prestigious luxury hotel brand that is part of Marriott International's distinguished portfolio. Marriott International is a global leader in the hospitality industry known for its commitment to quality, innovation, and delivering exceptional guest experiences worldwide. JW Marriott hotels are located in prime gateway cities and unique resort destinations, offering guests luxurious accommodations, impeccable service, and a refined atmosphere. With over 100 properties around the globe, JW Marriott embodies elegance, sophistication, and a dedication to wellness and hospitality excellence. The company places a significant emphasis on creating a supportive environment for its associates, recognizing that happy employees... Show More

Job Requirements

  • High school diploma or GED equivalent
  • at least 1 year of related work experience
  • ability to stand, sit, or walk for extended periods
  • ability to move and lift objects up to 25 pounds without assistance
  • ability to navigate narrow, confined, or elevated spaces
  • ability to work in a team environment
  • adherence to company policies and safety procedures
  • excellent communication skills
  • professional appearance
  • no supervisory experience required

Job Qualifications

  • High school diploma or GED equivalent
  • at least 1 year of related work experience
  • clear and professional communication skills
  • ability to anticipate and address guest needs
  • ability to maintain confidentiality
  • ability to work as part of a team
  • familiarity with safety and security procedures
  • ability to perform physical tasks required by the role
  • strong interpersonal skills
  • customer service experience preferred but not required

Job Duties

  • Meet group coordinator/host(ess) prior to functions and make introductions
  • ensure all banquet arrangements are agreeable
  • read and analyze banquet event orders to gather guest information and determine setup and timeline
  • respond to and fulfill special banquet event arrangements
  • follow company safety and security procedures
  • report accidents, injuries, and unsafe conditions to manager
  • complete safety training and certifications
  • maintain a clean and professional appearance
  • uphold confidentiality and protect company assets
  • welcome and acknowledge guests according to company standards
  • anticipate and address guest service needs
  • communicate clearly and professionally
  • answer telephones using appropriate etiquette
  • develop and maintain positive working relationships
  • support team to reach common goals
  • ensure adherence to quality expectations and standards
  • visually verify information and inspect tools, equipment, or machines
  • perform physical activities including standing, sitting, walking for extended periods
  • move, lift, carry, push, pull, and place objects up to 25 pounds
  • move through narrow, confined, or elevated spaces
  • operate safely on sloping, uneven, or slippery surfaces and stairs or ramps
  • reach overhead and below knees, including bending and twisting
  • perform other reasonable duties as requested by supervisors

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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