Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Chicago ORD IL Hyatt Regency is part of MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR boasts a portfolio valued at 5.0 billion dollars, managing 148 premium-branded hotels across 37 states and 106 cities. The company employs over 7,000 team members nationwide and operates under major brands including Marriott and Hilton, along with several independent hotels. Renowned for excellence, MCR has received multiple accolades such as Fast Company's 10 Most Innovative Travel Companies of 2020, Marriott's Partnership Circle Award, and Hilton's Legacy Award for Top Performer. The organization is noted for its innovative developments, including... Show More
Job Requirements
- High school diploma or equivalent
- ability to read and write English fluently
- basic computer and POS system knowledge
- excellent communication skills
- ability to work indoors in a moderate noise environment
- capable of handling cleaning chemicals safely
- able to work independently with minimal supervision
- available to work flexible hours including weekends and holidays
Job Qualifications
- Ability to read and comprehend simple instructions, short correspondence, and memos
- ability to write simple correspondence
- ability to speak English fluently
- ability to interpret and perform basic computer and POS system functions
- previous experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- ability to manage multiple tasks efficiently
- knowledge of local attractions and event ticketing beneficial
Job Duties
- Handles all guest interactions with hospitality and professionalism
- resolves customer complaints and assists with inquiries regarding hotel services and events
- responds to guest requests timely and accurately with local recommendations
- processes packages, faxes, messages, and mail
- maintains updated collateral for restaurants, museums, and attractions
- acts as a resource for city activities providing information, ticketing, and reservations
- communicates effectively with other departments to meet guest expectations
- assists with Bell Desk, Business Center, and lobby coverage duties
- ensures smooth handling of guest luggage and deliveries
- performs assigned duties with accuracy and thoroughness
- monitors work quality
- provides high-quality service to clients
- meets productivity standards
- seeks and offers assistance
- makes decisions including appropriate personnel
- takes responsibility for own actions
- works independently and reliably
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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