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Job Overview
Employment Type
Full-time
Work Schedule
On-call
Day Shifts
Weekend Shifts
Job Description
Encore is a leading global provider of event technology solutions, specializing in audio-visual services for a wide range of venues including hotels, convention centers, and event spaces. With a strong commitment to delivering world-class service, Encore partners with venues, customers, and vendors to create memorable and seamless event experiences. The company values a culture of high performance, accountability, and continuous improvement, promoting an inclusive environment that supports diversity and talent development. Encore operates in dynamic environments where innovation, technical proficiency, and operational excellence are paramount, serving events that range from local conferences to high-profile, large-scale gatherings.
The Area Director,... Show More
The Area Director,... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- 7+ years of audio-visual experience
- 5+ years of operations supervisory or management experience in audio-visual
- 3+ years of customer service or hospitality experience
- effective relationship management skills
- strong financial acumen and sales planning
- excellent written and oral communication skills
- proficiency with computer hardware and software including Microsoft Office
- strong leadership and people development focus
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 7+ years of audio-visual experience
- 5+ years operations supervisory/management experience in audio-visual
- 3+ years customer service or hospitality experience
- effective relationship management skills
- strong financial acumen
- sales planning and forecasting skills
- excellent written, oral communication, and presentation skills
- ability to support growth initiatives
- proficiency with computer hardware
- proficiency with software including Microsoft Office
- effective leadership abilities
- focus on customer satisfaction and people development
Job Duties
- Develop and maintain strong relationships with venue partners
- direct venue leaders and collaborate on business reviews
- service high profile events and act as escalation point
- identify new revenue opportunities and select services
- complete and analyze reports to manage business
- manage billing system and invoicing coordination
- ensure timely payment processing by venue partners
- review P & L and develop action plans
- collaborate to maximize workforce and equipment utilization
- manage efficient and profitable operations with focus on revenue and cost control
- oversee daily floor operations meeting brand and safety standards
- confirm inventory control procedures and equipment quality
- analyze schedules and collaborate for labor and equipment sharing
- maintain presence at venue meetings and review event feasibility
- conduct periodic financial reviews
- act as resource for technical support
- ensure staff understand technical aspects
- enforce equipment security and maintenance
- provide analysis for equipment needs and CAPEX
- utilize company systems for SOP adherence
- hold locations accountable for sales pipeline and forecasting
- collect and present business performance reports
- provide sales support and lead sales team
- maintain knowledge of industry and new technologies
- cultivate relationships with customers and teams
- lead venues to exceed customer expectations
- enforce team member guidebook standards
- promote company core values
- foster high performance culture
- manage team performance and development
- mentor venue leaders
- handle HR activities including performance and engagement
- encourage ongoing coaching
- identify and recommend development and succession plans
- ensure safety practices compliance
- partner on team member engagement action plans
- implement D, E & I initiatives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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