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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,168.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional development opportunities
Job Description
Our company is a vibrant and dynamic hospitality establishment specializing in delivering exceptional event experiences within a bustling restaurant and event venue setting. Committed to excellence and guest satisfaction, we have built a reputation for flawlessly executed events, ranging from intimate gatherings to large-scale banquets. Our team thrives on creating memorable moments by ensuring seamless coordination and superior service performance across all facets of event management and restaurant operations.
We are currently seeking an accomplished Events & Operations Manager to join our energetic team. This role is pivotal in maintaining the high standards that our guests expect and involves o... Show More
We are currently seeking an accomplished Events & Operations Manager to join our energetic team. This role is pivotal in maintaining the high standards that our guests expect and involves o... Show More
Job Requirements
- Previous experience as a banquet captain or leadership within the events and catering industry
- Knowledge of POS and proper cash/credit handling
- Knowledge of food safety and health regulations
- Customer-centric
- Physical stamina and the ability to lift heavy objects
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Qualifications
- Proven leadership skills in event or catering management
- Strong understanding of point-of-sale systems and cash handling procedures
- In-depth knowledge of food safety and health regulations
- Excellent communication and interpersonal skills
- Ability to train and motivate banquet and front-of-house staff
- Strong organizational and multitasking abilities
- Proven problem-solving skills under pressure
Job Duties
- Meet with Event Services Manager weekly to review upcoming Banquet Event Orders
- Be the main onsite point of contact for the client on the day(s) of the event
- Execute small- and large-scale events based on BEOs, floor plans, and other notes created by the Event Services Manager
- Oversee setting up of the event space based on floor plans and rentals received from the Event Services Manager
- Work with Event Services Manager prior to event to confirm staffing needs
- Provide guidance to the banquet staff, including servers, bussers, bartenders, and other front-of-house personnel
- Assign duties to team members, and ensure that each team member is well-informed about their duties for the shift
- Address any client and guest concerns or special requests promptly and professionally
- Monitor and anticipate the needs of guests throughout their event experience
- Oversee the accurate and timely entry of BEOs into the point-of-sale system, ensuring accuracy in pricing and itemization
- Coordinate with the kitchen and bar staff to ensure seamless communication and prompt service
- Check orders for accuracy before they are delivered to the tables
- Train new staff on event service standards, menu items, and overall expectations
- Foster a positive and collaborative team environment
- Process payments accurately and efficiently, handling cash and electronic transactions as needed
- Collect, verify, and reconcile daily sales reports, cash sales, and cash tips
- ensure accurate handoff of all funds and documentation to the designated manager at end of shift
- Handle special requests or VIP guests with extra attention and care
- Address and resolve any issues that arise during service, such as complaints or service delays
- Collaborate with kitchen staff to manage any challenges related to food preparation or timing
- Possess in-depth knowledge of the menu
- Ensure that all team members adhere to the restaurant's policies and procedures, including hygiene and safety standards
- Collaborate with management to enforce service protocols and quality standards
- Act as point of contact for game day/stadium event activation vendors such as bands, radio stations, and cultural associations
- Work with management and marketing for activation planning and execution
- Stand in as Manager on Duty for restaurant and beer garden operations when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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