Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $70,100.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
team events
performance bonuses
Job Description
KFC YUM! Center, operated by Legends Global, is a premier multi-use entertainment venue located in Louisville, Kentucky. Known for hosting an array of world-class events, including concerts, family shows, sporting events, and special occasions, the venue is dedicated to providing a clean, safe, and customer-focused environment. With a strong commitment to guest satisfaction, the KFC YUM! Center ensures every visitor experiences top-tier entertainment combined with exceptional service in a state-of-the-art facility. The venue is part of the larger Legends Global portfolio, a leading company in the live sports and entertainment industry with operations spanning five continents. Legends Global leverages a... Show More
Job Requirements
- ba/bs degree
- minimum 5 years of related work experience
- highly organized and able to handle multiple projects simultaneously
- excellent leadership, problem-solving, and communication skills
- ability to handle sensitive and confidential information
- able to work events, multiple shifts, long hours, weekends, and holidays
- able to move quickly throughout arena
Job Qualifications
- ba/bs degree
- minimum of 5 years related work experience
- experience coordinating live events
- strong leadership and problem-solving skills
- excellent communication skills
- ability to manage multiple projects simultaneously
- experience in customer service
- familiarity with event production and venue operations
Job Duties
- serve as primary on-site point of contact on behalf of the venue to ensure successful event execution
- develop an understanding of departmental policies and procedures for event coordination and planning
- communicate with various departments to inform staff of event needs
- develop and update production notes and schedules
- patrol and inspect the building prior to events and take corrective action as needed
- identify and manage issues during events to ensure excellent client service
- assist in enforcing venue rules, policies, and procedures
- collaborate with the University of Louisville on NCAA game operations
- work with Box Office and production teams to develop CAD drawings for ticketed events
- collaborate with finance to estimate production costs
- compile and review MOD report notes following events
- coordinate with first aid providers to assign appropriate staffing
- create and submit staffing plans to third-party providers and internal departments
- create and present cost estimates to Finance and General Manager
- serve as escalation point for guest inquiries, concerns, and complaints
- enforce venue security policies to ensure safety
- document incident reports and communicate emergencies to executive management
- provide training, support, and guidance to guest services and security staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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