Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
401k
Annual evaluations
Dental Insurance
Disability insurance
electronic documentation
employee appreciation events
Health Insurance
Life insurance
Modified comp
Paid Time Off
Vision Insurance
Job Description
This job opening is for a Receptionist position at a well-established healthcare facility that specializes in providing compassionate care and comprehensive services to its residents. The facility prides itself on maintaining high standards of service, ensuring regulatory compliance, and fostering a supportive environment for both residents and staff. As a vital part of the team, the facility emphasizes excellent coordination between departments and the consistent delivery of superior customer service to its residents and their families.
The role of the receptionist is integral in shaping the first impressions of the facility. The ideal candidate will be equipped with skill... Show More
The role of the receptionist is integral in shaping the first impressions of the facility. The ideal candidate will be equipped with skill... Show More
Job Requirements
- High school diploma
- Experience in customer service or administrative roles
- Basic knowledge of auditing and compliance standards
- Strong organizational and multitasking abilities
- Excellent interpersonal and communication skills
- Ability to work collaboratively with diverse teams
- Proficiency in Microsoft Office applications
Job Qualifications
- High school diploma required
- Proficiency with Microsoft Office: Word, Excel and Outlook
- Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community
Job Duties
- Meets and greets all new residents to facility
- explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities
- Resolves customer requests, questions and complaints
- provides information to improve customer service
- Serves as liaison between residents and other departments
- Conducts inquiries on customer satisfaction
- reports information using recommended tools and forms
- Identifies, researches and resolves customer concerns
- reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
- Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies
- Arranges for consults for residents annually or as needed
- Serves as role model to foster superb customer service
- Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
- Completes clerical work for administrative and facility personnel
- Opens, delivers, and forwards mail
- Transcribes materials
- Records appointments and meetings for administrative staff
- Files necessary documents
- Answers telephone and directs caller to correct station
- Refers to nursing home directory to ascertain station number of persons requested
- Takes messages for staff members
- Answers questions of callers according to nursing home policy
- Answers routine correspondence
- Alerts specified individuals and agencies in case of emergencies
- Assembles material for reports and questionnaires
- Announces notifications over public address system
- Updates resident directory including resident's names, room locations, and telephone extensions
- Arranges for service of office equipment
- Passes out and collects employment applications
Job Qualifications
Experience
No experience required
Job Location
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