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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $17.50
Work Schedule
Standard Hours
Weekend Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
Tuition Reimbursement
Professional certification reimbursement
Job Description
Delaware North is a globally recognized hospitality and food service company, known for its commitment to exceptional guest experiences and its long-standing history of family ownership spanning over 100 years. With a presence in iconic sports arenas, stunning national parks, exciting casinos, and other premier locations worldwide, Delaware North offers a unique and expansive platform for career growth in hospitality, gaming, sports, operations, and retail sectors. The company values its team members' personal and professional development, providing numerous opportunities for advancement and skill enhancement. This particular opportunity is at Mardi Gras Casino and Resort, operated by Delaware North since 2018,... Show More
Job Requirements
- At least 2 years experience in hospitality
- front desk experience is preferred
- prior supervisory experience preferred
- computer literate in MS Office programs
- some experience with property management systems preferred
- must be fluent in English language both spoken and written
- no college degree required
Job Qualifications
- At least 2 years experience in hospitality
- front desk experience is preferred
- prior supervisory experience preferred
- computer literate in MS Office programs
- some experience with property management systems preferred
- must be fluent in English language both spoken and written
- no college degree required
Job Duties
- Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures
- evaluate team member job performance and recommend appropriate rewards or corrective actions
- provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
- implement policies, procedures, and service standards in conjunction with management
- prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
- coordinate with housekeeping department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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