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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Free well-balanced meal per shift
Discounts on room rates, dining, golfing, skiing, and spa
Free parking
Two for one movie theater coupons
Career growth opportunities
paid vacation days
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
Retirement benefits
recognition programs
unlimited employee referral bonus
Job Description
The Lincoln Marriott Cornhusker Hotel stands as a historic and iconic establishment in downtown Lincoln, Nebraska, proudly serving the capital city for nearly 90 years. As a landmark property under the umbrella of Milwaukee-based Marcus Hotels & Resorts, it exemplifies the highest standards of hospitality and guest experience. Marcus Hotels & Resorts is a division of The Marcus Corporation and boasts a rich 60-year legacy of operational excellence and exceptional service. With a portfolio of 15 hotels and resorts across the United States, Marcus Hotels & Resorts is dedicated to creating extraordinary experiences for both guests and associates. The Lincoln... Show More
Job Requirements
- High school diploma required
- At least 1 year of front desk experience required
- Prior supervisor experience preferred
- Cash handling experience preferred
- Ability to work varied schedule including days, evenings, weekends and holidays
- Ability to work under pressure
- Attention to detail
- Basic mathematical skills
- Ability to operate 10-key by touch
- Must be able to lift, push, pull and or carry up to 50 lbs
- Ability to stand and move throughout the front office continuously
- Hearing and visual ability to observe and detect signs of emergencies
- Excellent interpersonal, listening and communication skills
- Ability to read, write, and speak English
- Ability to operate a computer with moderate complexity
Job Qualifications
- High school diploma required, advanced degree in hospitality related field preferred
- At least 1 year of front desk experience required, prior supervisor experience preferred
- Cash handling experience preferred
- Attention to detail
- Basic mathematical skills and ability to operate a 10-key by touch
- Excellent interpersonal, listening and communication skills to include the ability to read, write, and speak the English language
- Ability to access and accurately input information using a moderately complex computer
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner
Job Duties
- Supervise and operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies
- Assist front desk manager with reservations, registration and special arrangements for groups
- Review shift reports daily and perform follow up as necessary
- Assist front desk manager with training of front desk, bell, concierge staff on hotel policies, practices and procedures
- Ensure high levels of quality and service in front desk area
- Receive and resolve guest complaints within assigned authority
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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