Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Program
Paid holidays
Paid vacation
Recognition and awards program
training programs
Tuition Reimbursement
complimentary parking
Complimentary Meals
Preferred pricing on food and beverage
Preferred pricing on spa treatments
Preferred pricing on retail purchases
Management programs
Health and Wellness Fairs
Job Description
The opportunity is with a prestigious residential estate known for fostering a dream maker culture that emphasizes preparing, inspiring, empowering, and entrusting its team members. This establishment is deeply committed to investing in its people with a vision of nurturing a happy, motivated, and prosperous workforce. By offering competitive wages and an extensive range of benefits such as medical, dental, vision, life insurance, a 401K program, and paid holidays and vacation, this employer ensures the wellbeing of its employees. Furthermore, dedication to professional growth is evident through outstanding recognition and awards programs, effective training initiatives, tuition reimbursement, and management programs... Show More
Job Requirements
- Criminal-free record
- bachelor’s degree
- fluency in English both verbal and non-verbal
- computer literate
- provide genuine, caring and impeccable customer service while maintaining a polished and professional demeanor
- ability to perform job functions with attention to detail, speed and accuracy
- prioritize, organize and follow up
- be a clear thinker, remaining calm and resolving problems using good judgment
- understand Resident’s service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of Resident information and pertinent Estates data
- work a flexible schedule/weekends/holidays
- ability to exert physical effort in transporting 40 pounds
- endure various physical movements throughout the work areas
- remain active for entire work shift
- satisfactorily communicate with Residents, Guests, Management and co-workers to their understanding
- ability to walk extended periods of time
Job Qualifications
- Criminal-free record
- bachelor’s degree
- fluency in English both verbal and non-verbal
- provide legible communication and directions
- compute basic mathematical calculations (add, subtract, multiply and divide numbers)
- computer literate
- familiarity with yield management and cost controls
- provide genuine, caring and impeccable customer service while maintaining a polished and professional demeanor
- ability to perform job functions with attention to detail, speed and accuracy
- prioritize, organize and follow up
- be a clear thinker, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand Resident’s service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of Resident information and pertinent Estates data
- work a flexible schedule/weekends/holidays
- college degree
- 4 years security experience in a luxury environment at a hotel or private residence building
- ability to input and access information in the property management system/computers
- experience in hospitality industry in leadership position
- previous security/guest relations training
- certification of previous training in computers
- certification of previous training in alcohol awareness program
- knowledge of local laws, investigative methods and fire safety
- certification in CPR and first aid
- fluency in a second language, preferably Spanish or Creole
- valid driver’s license
- excellent driving record
Job Duties
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- maintain complete knowledge of correct maintenance and use of equipment
- participate in leadership training sessions, communication and planning meetings
- investigate all reported incidents
- conduct internal investigations to include interviewing potential suspects and witnesses
- anticipate guests’ needs, respond promptly and acknowledge all guests
- maintain positive guest and employee relations at all times
- be familiar with all residential services/features and local attractions/activities to respond to resident inquiries accurately
- resolve guest/resident complaints, ensuring guest/resident satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete awareness of scheduled group activities and in house Resident count, mansions and hotel facilities and services, hours of operation of mansions and hotel facilities, facility layout, fire and emergency plans, departmental rules of conduct
- report any incident to Department Heads when it concerns their department
- notify Management regarding any reports involving possible liability
- brief leadership on all matters requiring their attention
- ensure all Security Supervisors and Officers personnel adhere to Corporate, Company and Department policies, procedures and standards
- supervise the entire Security staff assigned to the shift
- determine personnel staffing levels and assign locations
- plan and supervise Field Training Program
- continually evaluate subordinates
- schedule vacations and replacements as needed
- coordinate breaks for staff
- assign work duties to staff
- inspect grooming and attire of staff and rectify any deficiencies
- investigate complaints relative to security personnel
- manage all fire alarms and emergencies within the property
- control access to Lost and Found and valuable lock-up areas
- maintain back up keys to the Management areas and Resident Units, ensure only authorized individuals are permitted access to this area
- maintain the ability to respond to the property 24/7 in cases of need
- maintain ability to work a flexible schedule
- accept additional responsibilities as deemed Necessary by General Manager
- complete annual and 90 day performance reviews
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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