Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive wage
Flexible Schedule
team environment
Training and development opportunities
Employee Discounts
Job Description
Matanzas Creek Winery is a distinguished multi-generational, family-owned winery renowned for producing wines with authenticity and exceptional pedigree. As part of the prestigious Jackson Family Wines portfolio, Matanzas Creek prides itself on a deep-rooted tradition of quality winemaking that embodies both heritage and innovation. The winery is committed to delivering not just premium wines but also exceptional experiences that foster long-lasting relationships with wine enthusiasts, collectors, and guests. This emphasis on authenticity and excellence has positioned Matanzas Creek as a notable player in the Californian wine industry, celebrated for its meticulous craftsmanship and customer-centric approach. The team at Matanzas Creek... Show More
Job Requirements
- 2+ years related experience preferred in sales, customer service or hospitality
- Knowledge of wines and ability to tell the story that promotes loyalty and sales
- Able to work a flexible schedule including weekends
- Competency in Point of Sales systems, Microsoft Office including Excel, Word, and Outlook
- Outstanding ability in customer service and working with the public
- Commitment to excellence, high standards and working effectively with a team
- Strong organizational, problem-solving, multi-tasking and analytical skills
- Flexibility and ability to manage changing priorities with enthusiasm
- Must be fluent in English
- Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly
Job Qualifications
- 2+ years related experience preferred in sales, customer service or hospitality
- Knowledge of wines and ability to tell the story that promotes loyalty and sales
- Competency in Point of Sales systems, Microsoft Office including Excel, Word, and Outlook
- Outstanding ability in customer service and working with the public
- Commitment to excellence, high standards and working effectively with a team
- Strong organizational, problem-solving, multi-tasking and analytical skills
- Flexibility and ability to manage changing priorities with enthusiasm
- Must be fluent in English
Job Duties
- Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets
- Strengthens preexisting member and collector relationships while establishing new relationships via phone and email
- Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries
- Assists in phone and email outreach during Club shipments and new wine releases
- Develops referral partners through business development activities to drive sales and awareness for the property
- Assists in hospitality events, calls, and digital communications in a manner consistent with winery expectations
- Offers exemplary customer service at all touch points providing customized customer support
- Supports other team members with training on wines and process to ensure efficient and cohesive customer service
- Supports trade hospitality events as needed
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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