Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
competitive wage
Employee Discounts
Training and development opportunities
Flexible work schedule
Supportive team environment
opportunities for career growth
inclusive workplace culture
Job Description
Matanzas Creek Winery is a distinguished multi-generational, family-owned winery renowned for producing wines with authenticity and exceptional pedigree. Located in a picturesque wine region, Matanzas Creek has built a strong reputation for its commitment to quality, tradition, and innovation in winemaking. The winery prides itself on a culture that values fairness, acceptance, and belonging, nurturing a diverse and inclusive environment for its employees. As part of the Jackson Family Wines portfolio, Matanzas Creek benefits from a rich heritage of trusted and respected wine industry professionals, making it a preeminent destination for both wine enthusiasts and professionals alike.
We are curr... Show More
We are curr... Show More
Job Requirements
- 2 plus years related experience preferred in sales, customer service or hospitality
- knowledge of wines and ability to tell the story that promotes loyalty and sales
- able to work a flexible schedule including weekends
- competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook
- outstanding ability in customer service and working with the public
- commitment to excellence, high standards and working effectively with a team
- strong organizational, problem-solving, multitasking and analytical skills
- flexibility and ability to manage changing priorities with enthusiasm
- must be fluent in English
- able to stand and walk for long periods of time and lift up to 50 pounds repeatedly
Job Qualifications
- At least 2 years of related experience in sales, customer service, or hospitality
- solid knowledge of wines and ability to tell their story to promote loyalty and sales
- competency in Point of Sales systems and Microsoft Office including Excel, Word, and Outlook
- outstanding customer service skills
- commitment to excellence and high standards
- strong organizational, problem-solving, multitasking, and analytical skills
- flexibility and ability to manage changing priorities with enthusiasm
- fluency in English
Job Duties
- Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly and annual sales targets
- strengthens preexisting member and collector relationships while establishing new relationships via phone and email
- provides excellent customer service to guests and supports Club Manager and Estate Manager with service inquiries
- assists in phone and email outreach during Club shipments and new wine releases
- develops referral partners through business development activities to drive sales and awareness for the property
- assists in hospitality events, calls, and digital communications consistent with winery expectations
- offers exemplary customer service at all touch points
- supports other team members with training on wines and process to ensure efficient and cohesive customer service
- supports trade hospitality events as needed
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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