Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniforms Provided
Job Description
The hiring establishment is a reputable company operating within the airport services industry, providing crucial support to ensure smooth and efficient airport operations. This company specializes in offering comprehensive ground support services including equipment coordination, customer service, and regulatory compliance in alignment with FAA, TSA, airline, and other relevant guidelines. With a strong commitment to safety, professionalism, and customer satisfaction, the company supports airport employees and passengers by delivering timely and effective services that enhance the overall airport experience. Their workforce is crucial to maintaining airport safety standards and operational efficiency, making the company a respected employer in the aviation... Show More
Job Requirements
- must be 18 years of age or older
- must have a reliable telephone and transportation
- must treat all information as confidential
- must have ability to work from verbal and written instructions
- must be detail-oriented
- must be able to lift, stoop, squat, push, stand, and bend throughout the shift
- must be able to lift, carry, or hold up to 75 lbs
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet requirements to obtain a security sensitive identification badge
- must be a US citizen or have necessary immigration authorization
- must possess tact to deal with all levels of situations, client representatives, employees, and the public
Job Qualifications
- high school diploma or equivalent
- previous airport and/or customer service experience preferred
- previous radio or phone dispatch experience desirable
- previous supervisory experience preferred
- good working knowledge of office software applications such as word-processing, spreadsheets, and data management
- excellent radio and telephone communication skills
- ability to handle multiple situations simultaneously
- ability to communicate clearly and concisely in English verbally and in writing
- detail-oriented and able to perform with minimal supervision
- tactful and professional interaction skills
- knowledge of FAA, TSA, and airline regulations
Job Duties
- Coordinate and distribute equipment to employees
- work with client special services representatives to ensure all service requests are met
- actively participate in the Safety Management System (SMS)
- pull assignments or work orders from computer as needed
- perform all reports accurately and timely
- maintain knowledge of FAA, TSA, airline, and company regulations
- keep supervisor informed of needs and problems in assigned areas
- maintain cleanliness of work area and report maintenance needs
- escalate issues to operations manager immediately
- interact courteously with employees and passengers
- communicate effectively with fellow employees
- maintain service transactions in cabin service tracking program or appropriate format
- create and generate service performance reports
- respond to telephone and radio calls professionally and timely
- maintain and distribute radios where applicable
- complete documentation and reports thoroughly and timely
- provide general information and directions to passengers
- project a positive image and respond courteously to inquiries
- attend meetings and inservices as required
- utilize proper communications channels and maintain records and files
- adhere to uniform and identification badge policies
- comply with company policies and participate in achieving company objectives
- use company and client equipment and resources conscientiously
- perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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