Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $14.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
flexible schedule
free tax training
Continuing Education
competitive hourly wage
Supportive team environment
Opportunity for career growth
Paid training
Job Description
Jackson Hewitt is a leading tax preparation company with nearly 6,000 locations across the United States, including offices in local Walmart stores. Established as an innovator in the tax industry, Jackson Hewitt focuses on providing full-service individual federal and state income tax preparation. The company is distinguished by its commitment to quality, integrity, and customer service excellence in guiding clients through complex tax codes, rules, and processes that often cause stress and confusion during tax season. Jackson Hewitt prides itself on helping its clients, many of whom are hardworking Americans, by facilitating their biggest financial event of the year -... Show More
Job Requirements
- High school diploma or equivalent
- Willingness to learn and adapt to new tax preparation processes
- Good communication skills
- Ability to work flexible schedules including nights and weekends
- Ability to handle sensitive client information with confidentiality
- Basic computer literacy
- Ability to handle multiple tasks and work under pressure
- Attention to detail
- Ability to provide excellent customer service
- PTIN certification or willingness to obtain
- Legal authorization to work in the United States
Job Qualifications
- Passion for providing extraordinary customer service
- Excellent communication and interpersonal skills
- Experience working in a fast-paced environment
- Basic knowledge of computer functions and math
- Sales and/or marketing experience
- Experience in accounting, finance, retail, bookkeeping, or tax preferred
- Bachelor's degree in accounting or related field a plus
- PTIN Certification
Job Duties
- Conduct face-to-face tax interviews with clients
- Prepare complete and accurate tax returns
- Generate business growth, increase client retention, and offer additional products and services
- Provide clients with IRS audit support
- Complete all related tax forms in accordance with policies, and in compliance with legislation and regulations
- Collection and processing of clients' payments while ensuring timely deposits
- Marketing and business generation efforts
- Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion
- Answer client calls via our national call center routing system
- Answer questions and provide future tax planning to clients
- Resolve client complaints or refer situations to the supervisor (as appropriate) for resolution
- Support office priorities through teamwork and collaboration
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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