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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible work environment
Employee wellness programs
Career development opportunities
On-site fitness center
Job Description
Medpace is a leading full-service clinical contract research organization (CRO) dedicated to accelerating the global development of safe and effective medical therapeutics. With over 5,000 employees across more than 40 countries, Medpace specializes in providing Phase I-IV clinical development services to companies in the biotechnology, pharmaceutical, and medical device industries. Headquartered in Cincinnati, Ohio, the company prides itself on its scientific and disciplined approach, leveraging in-depth local regulatory and therapeutic expertise across major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system disorders, antiviral and anti-infective treatments.
Medpace is currently expanding its patient support initiatives by introducing... Show More
Medpace is currently expanding its patient support initiatives by introducing... Show More
Job Requirements
- bachelor’s degree
- previous experience in patient-facing roles or healthcare environment
- knowledge of global travel logistics and infrastructure
- familiarity with clinical research and pharmaceutical industry
- ability to handle multiple projects and deadlines
- proficiency in Microsoft Office applications
- excellent time management skills
- strong interpersonal and communication abilities
- willingness to occasionally work evenings or weekends for emergency assistance
- positive attitude and team player mindset
Job Qualifications
- bachelor’s degree
- experience in patient-facing roles preferred
- understanding of global travel logistics and cost drivers
- knowledge of pharmaceutical clinical research and patient participation implications
- experience within clinical research or healthcare settings
- strong time management and multitasking skills
- computer proficiency with Microsoft Office
- effective communication skills
- enthusiasm for supporting patients
- ability to work well in a team environment
- spanish language skills a plus
Job Duties
- serve as the main point of contact for patients and clinic nurses to handle travel and payment requests
- collaborate with clients and trial managers to establish guidelines and parameters for each study
- set up new studies in portals and financial systems, ensure regulatory filings and translations are complete
- onboard clinic nurses at new sites
- liaise with patients or their caregivers
- coordinate logistics and translation services with external vendors
- plan for future visit needs and optimize efficiencies
- track spending and prepare monthly financial reports
- maintain effective communication across all parties
- provide emergency travel assistance including some evening and weekend availability
- manage other assigned projects as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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