Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Comprehensive benefits package
on-demand pay program
Discounts directory
optional identity theft protection
home insurance
auto insurance
Pet insurance
Traditional and Roth retirement options
Job Description
Corewell Health is a nationally recognized health system dedicated to improving health outcomes and providing compassionate, personalized care to patients and communities. With an ambitious vision for continued advancement and excellence, Corewell Health fosters an interconnected and collaborative culture where team members are encouraged to bring their whole selves to work. The organization is committed to equity, diversity, and inclusion, providing ongoing resources and initiatives to support these core values. Corewell Health offers a comprehensive benefits package that includes financial support, health and wellness programs, work-life balance opportunities, and various insurance and retirement options. Situated at locations such as the... Show More
Job Requirements
- High school diploma
- Completion of department-based training with demonstrated competence
- Ability to communicate effectively with diverse patient populations
- Ability to maintain professionalism and diplomacy at all times
- Ability to perform service recovery and conflict resolution
- Ability to work early morning shifts starting at 4:30 a.m.
- Ability to assist patients and families with mobility needs
- Compliance with vaccination requirements such as MMR, Varicella, Tdap, and Influenza as applicable
- Commitment to a drug-free workplace policy
Job Qualifications
- High school diploma
- Completion of department-based training with demonstrated competence
- Certification from preferred list such as CRT-Basic Life Support (BLS) - AHA American Heart Association or CRT-Basic Life Support (BLS) - ARC American Red Cross preferred
Job Duties
- Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception
- Provide hospital way-finding for patients and visitors
- Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution
- Maintain a clean and tidy first impression
- Clean the lobbies, entrances and outside the doorways
- Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy
- Perform service recovery and conflict resolution for unhappy guests
- Work with service excellence to support positive outcomes and resolution to customer needs
- Assist patients and families in and out of their vehicles as needed at the hospital entrances
- Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking
- Work with the security and valet teams as needed
- Round throughout the hospital and campus to locate wheelchairs and scooters
- Clean them daily and tag for repair as needed
- Maintain appropriate volumes of chairs and scooters at each active entrance
- Surgical areas: provide liaison activities between the clinical staff, physicians, and the patient companions
- Problem solve, assist with communication as appropriate
- Enter text page phone numbers for family members to be updated throughout the surgical procedure
- Assist with lost and found services as needed
- Assist with cab, bus vouchers and other transportation as needed
- Utilize effective communication skills to incorporate specific age, culture and developmental needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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