Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.02 - $32.83
Work Schedule
On-call
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
Disability insurance
Paid parental leave
Paid Time Off
401k plan with company match
Discounted employee travel
LinkedIn Learning access
Pet insurance
auto insurance
home insurance
renters insurance
Job Description
Global Travel Collection (GTC), a distinguished part of Internova Travel Group, represents one of the most influential networks of international luxury travel advisors in the world. With a community of over 1,700 advisors, GTC is renowned for delivering premium travel services to diverse clientele including leisure travelers, corporate executives, and professionals from the entertainment industry. This collection leverages its expansive global reach to secure unparalleled value, preferential treatment, and elite recognition for travelers worldwide. The reputation GTC holds within the travel market is built on a foundation of excellence, extensive industry knowledge, and a commitment to personalized service that caters... Show More
Job Requirements
- High school diploma or equivalent
- minimum of one year experience in handling film, TV and/or music travel
- minimum of two years experience in domestic and international travel
- strong SABRE proficiency
- excellent verbal and written communication
- ability to handle urgent client concerns
- capacity to work on-call after hours if approved
- attention to detail and ability to maintain accurate client records
- knowledge of airline rules, regulations, tariffs, and fare requirements
- ability to provide customer-focused solutions
Job Qualifications
- Minimum of one year of experience in handling film, TV and/or music travel
- minimum of two years of experience in travel handling domestic and international travel
- strong SABRE skills and knowledge required
- must have excellent verbal and written communication skills
- able to provide creative solutions for unusual situations
- superior client service skills especially with high-end, high-demand travelers
Job Duties
- Complete travel arrangements for clients including air and hotel reservations
- must be comfortable performing exchanges and refunds
- respond to client inquiries and concerns with a sense of urgency
- review client reservations for accuracy and quality
- proactively correct errors
- conduct all business in line with standard company and industry procedures
- provide on-call after-hours services as required by account if approved by manager
- assure clients are aware of all necessary travel documents and health requirements for international travel
- responsible for accuracy of client record until departure to ensure all details including seat assignments, meal preferences, upgrades, etc. are completed to the client’s satisfaction
- research and provide solutions to travel-related problems clients may experience
- partner with manager and peers to correct errors
- maintain awareness of all airline rules and regulations, tariffs, and fare requirements and accurately apply this knowledge to all travel arrangements
- perform additional duties and projects as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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