Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401K Program
Childcare Reimbursement
Complimentary Meals
Paid vacation
weekly pay
Free on-site parking
associate discounts
Tuition Reimbursement
Job Description
MotorCity Casino Hotel is a premier entertainment and gaming destination located in the heart of Detroit, Michigan. Known for its vibrant casino floor, luxurious hotel accommodations, and world-class amenities, MotorCity Casino Hotel offers an unparalleled experience for guests seeking excitement and relaxation. The establishment prides itself on creating a welcoming and dynamic environment not only for visitors but also for its dedicated team members, fostering a culture of excellence and community involvement. MotorCity Casino Hotel consistently ranks among the top entertainment venues in the region and is committed to innovation, superior customer service, and community partnership. As a leading hospitality... Show More
Job Requirements
- Bachelor's degree in arts management, business, hospitality, event management, or equivalent experience
- minimum 5 years progressive experience in box office, venue operations, event production or entertainment management
- proven supervisory experience managing staff and contractors
- strong facility and systems knowledge including ticketing software such as Ticketmaster or Archtics, venue operations tools, and MS Office with reporting tools
- outstanding interpersonal, negotiation, and communication skills
- ability to perform under pressure, multitask, and solve problems quickly
- flexibility to work nontraditional hours including evenings, weekends and holidays as event schedules require
- commitment to exceptional guest experience, accessibility, safety, and professionalism
Job Qualifications
- Bachelor's degree in arts management, business, hospitality, event management, or related field
- minimum 5 years progressive experience in box office, venue operations, event production, or entertainment management
- proven supervisory experience managing staff and contractors
- strong knowledge of ticketing software such as Ticketmaster or Archtics
- proficient with venue operations tools and MS Office including reporting tools
- excellent interpersonal, negotiation, and communication skills
- ability to multitask, solve problems quickly, and perform under pressure
- flexibility to work nontraditional hours including evenings, weekends, and holidays
- commitment to exceptional guest experience, accessibility, safety, and professionalism
Job Duties
- Oversee all ticketing operations including sales, exchanges, refunds, allocations, and comps
- serve as the box office point of contact for patrons and resolve inquiries, seating issues, and complaints
- maintain and supervise ticketing system setup including event creation, seating charts, pricing tiers, and holds
- generate box office reports, reconcile sales, and coordinate with finance and accounting
- train, schedule, and manage box office staff, ushers, and front-of-house personnel
- manage venue operations including facility setup, signage, asset management, cleanliness, safety, maintenance, and compliance
- coordinate with performers, agents, production crews, and technical staff to ensure seamless event delivery
- develop, document, and enforce operational policies, standard procedures, and emergency protocols
- plan and schedule entertainment events, theme nights, artist residencies, and special programming
- negotiate contracts with local talent, promoters, and agents
- manage riders, hospitality, and backstage requirements
- collaborate with marketing and sales to drive ticket demand and promotions
- analyze event performance, audience feedback, and trends to refine programming and venue offerings
- perform additional responsibilities as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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