Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401(k) program
Childcare Reimbursement
complimentary meals during shift
Paid vacation time
weekly pay
Free on-site parking
associate discounts
Tuition Reimbursement
Job Description
MotorCity Casino Hotel, located in the vibrant city of Detroit, Michigan, is a premier destination for entertainment, gaming, and hospitality. Renowned for its luxurious accommodations, world-class gaming floor, dynamic entertainment events, and exceptional dining options, MotorCity Casino Hotel offers guests an unforgettable experience. As a landmark in Detroit's hospitality and entertainment scene, the hotel is committed not only to providing a top-quality guest experience but also to fostering a positive work environment for its employees. The establishment is deeply rooted in the community, actively supporting local programs and initiatives through its Helping Hands committee and other philanthropic efforts. With a... Show More
Job Requirements
- Bachelor's degree in arts management business hospitality event management or equivalent experience
- 5+ years of progressive experience in box office venue operations event production or entertainment management
- Proven supervisory experience managing staff and contractors
- Strong facility and systems knowledge ticketing software e.g. Ticketmaster Archtics or similar venue operations tools and MS Office reporting tools
- Outstanding interpersonal negotiation and communication skills
- Ability to perform under pressure multitask and solve problems quickly
- Flexibility to work nontraditional hours including evenings weekends holidays as event schedules require
- Commitment to exceptional guest experience accessibility safety and professionalism
Job Qualifications
- Bachelor's degree in arts management business hospitality event management or equivalent experience
- 5+ years of progressive experience in box office venue operations event production or entertainment management
- Proven supervisory experience managing staff and contractors
- Strong knowledge of ticketing software such as Ticketmaster Archtics or similar venue operations tools and MS Office reporting tools
- Outstanding interpersonal negotiation and communication skills
- Ability to perform under pressure multitask and solve problems quickly
- Flexibility to work nontraditional hours including evenings weekends and holidays
- Commitment to exceptional guest experience accessibility safety and professionalism
Job Duties
- Oversee all ticketing operations online in-person phone will-call including ticket sales exchanges refunds allocations and comps
- Serve as the box office point of contact for patrons resolve inquiries seating issues and complaints
- Maintain and supervise ticketing system setup create events seating charts pricing tiers holds etc
- Generate box office reports daily weekly show-level reconcile sales and coordinate with finance accounting
- Train schedule and manage box office staff ushers and front-of-house personnel
- Manage venue operations before during and after events including facility setup signage and venue assets
- Ensure venue cleanliness safety maintenance and compliance with codes and policies
- Manage in-house staff including event staff supervisors box office supervisors and ushers
- Coordinate with performers agents production crews and technical staff to ensure seamless event delivery
- Develop document and enforce operational policies standard procedures and emergency protocols
- Plan and schedule entertainment events theme nights artist residencies and special programming for Radio bar and internal departments
- Negotiate contracts with local talent promoters and agents
- Manage riders hospitality and backstage requirements
- Collaborate with marketing and sales to drive ticket demand and promotions
- Analyze event performance audience feedback and trends to refine programming and venue offerings
- Perform additional responsibilities as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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