Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $43,032.00
Work Schedule
Standard Hours
Benefits
State health plan
Retirement Plan
Paid Time Off
Professional Development
Flexible work schedule
Life insurance
Employee assistance program
Job Description
Cape Fear Community College is a reputable public institution located in Castle Hayne, North Carolina, dedicated to providing accessible, high-quality education and comprehensive student services. Serving a diverse student population, the college offers a range of academic, continuing education, and workforce development programs designed to meet community needs and support lifelong learning. With a vibrant North Campus, the college focuses on fostering student success through innovative programs, accessible resources, and committed faculty and staff. The institution operates with a strong mission to empower students by offering education that promotes career growth, personal development, and community engagement. Cape Fear Community College... Show More
Job Requirements
- Associate degree or one year of experience in Student Services or related field
- Excellent written, verbal, and interpersonal communication skills
- Excellent computer and technical skills
- Ability to maintain effective audio-visual discrimination and perception for making observations, reading and writing, communicating with others, and operating equipment
- Physical ability to stand or sit for extended periods, handle multiple tasks, bend, stoop, climb, or lift up to 50 pounds
- Ability to make sound decisions, respond to questions, and demonstrate intellectual capabilities
- Submit unofficial transcripts and/or training certifications with application
- Submit official transcripts prior to hire date
- Academic credentials obtained outside the US must be validated by a recognized credential evaluation service
- Veterans must submit DD Form 214 during application process
Job Qualifications
- Associate degree or equivalent experience in Student Services or related field
- Knowledge of FERPA law
- Proficient in Microsoft Office software including Word and Excel
- Familiarity with Student Information Systems
- Understanding of record keeping principles and procedures
- Excellent spelling, grammar, and punctuation skills
- Familiarity with modern office procedures, methods, and computer equipment
- Strong communication skills including written, verbal, and interpersonal communication
- Experience with document imaging and Ellucian Colleague preferred
- Experience working in post-secondary student services preferred
- Ability to manage multiple tasks and accuracy in data reconciliation
- Critical thinking and problem-solving abilities
Job Duties
- Retrieve and reconcile complex information across multiple systems and departments to maintain complete and accurate student and class records
- Review registration forms and required documentation for accuracy, completeness, and compliance with college and state policies
- Coordinate with program directors, Enrollment Operations, Registrar, and Business Office to resolve issues related to section creation, billing discrepancies, or documentation requirements
- Manage the preparation and submission of FTE class packets ensuring accuracy and timely completion in compliance with audit standards
- Apply critical thinking to investigate and correct discrepancies in registration, documentation, or compliance data
- Understand and interpret college, state, and federal policies to ensure enrollment and recordkeeping practices meet audit and reporting requirements
- Maintain and update class packet logs for efficient tracking
- Support processes such as attendance and grading entry, instructor contracts, and documentation for instructional staff
- Maintain and update class schedules, student records, rosters, and communicate cancellations or changes to students
- Develop and execute communication plans related to enrollment processes via multiple platforms
- Process and document student refund and section transfer requests ensuring proper documentation
- Verify and document multiple payment types and registration sources for accurate reconciliation
- Assist in responding to inquiries and supporting prospective students
- Support operational efficiency by managing office equipment and participating in college-wide events and committee work
- Facilitate collaboration through discussion and training
- Provide coverage for Student Services front counters as needed
- Participate actively in departmental meetings
- Perform related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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