Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive pay
Retirement Plan
employee training
Career development opportunities
Job Description
IDEMIA Public Security, a division of IDEMIA Group, is a global leader specialized in secure and trusted biometric-based solutions. With a strong presence worldwide, IDEMIA leverages decades of expertise in biometrics to transform public security, justice, public safety, travel, transport, identity, and access control sectors. As a market innovator, IDEMIA focuses on developing advanced iris, fingerprint, and facial recognition technologies that prioritize privacy, trust, accuracy, fairness, and scalability. The company’s solutions enable clients to build safer and more equitable societies where individuals can live, interact, and move with confidence. IDEMIA employs over 4000 professionals globally and partners with more than... Show More
Job Requirements
- Must be a US citizen
- high school diploma or equivalent degree
- minimum one year applicable experience
- proficiency in Microsoft Office Suite
- previous experience processing credentials is a plus
- previous sales experience preferred
- evening and weekend work may be required
- must be at least 18 years old
- must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications
Job Qualifications
- High school diploma or equivalent degree
- minimum one year applicable experience
- proficiency in Microsoft Office Suite
- previous experience processing credentials is a plus
- previous sales experience preferred
- must be a US citizen
- must be at least 18 years old
- ability to travel locally and occasionally overnight
- ability to complete required trainings and certifications
- strong interpersonal and communication skills
- ability to maintain confidentiality and security protocols
Job Duties
- Provide superior customer service to internal and external customers
- perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- verify customer identity and scan required documents into database system
- successfully complete required biometric and data capture processes and paperwork on each customer
- track processing time for each applicant and ensure applicants are processed in appropriate order
- perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- identify win-win opportunities to provide more products and services to customers
- create opportunities to add value for customers through the upselling of retail products and services if applicable
- adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- adhere to all company and departmental policies relating to enrollment center standards including adherence to signage, branding, and employee attire policies
- perform enrollment center sustainment responsibilities on a daily basis
- perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- represent the company and the programs that are supported in a professional and customer oriented manner
- support customer service registration and reservation activities as necessary
- successfully complete time sensitive trainings and briefings as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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