Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Flexible spending account
Career development opportunities
Job Description
IDEMIA Public Security is a global leader in biometric-based solutions, specializing in secure and trusted identity verification technologies that serve public and private organizations worldwide. As a division of the IDEMIA Group, the company is at the forefront of revolutionizing security, justice, public safety, travel and transport, identity verification, and access control with advanced biometric systems such as iris, fingerprint, and facial recognition technologies. With over 4,000 employees and more than 150 partners worldwide, IDEMIA Public Security brings decades of expertise and technological innovation aimed at creating safer and fairer societies where individuals can live, interact, and move freely with... Show More
Job Requirements
- Must be a US citizen
- high school diploma or equivalent degree
- minimum one year applicable experience
- proficiency in Microsoft Office Suite
- ability to work evenings and weekends
- must be at least 18 years old
- successful completion of background screening including criminal history, education, credit, and drug screening
- ability to travel locally and occasionally overnight as necessary
- ability to perform basic troubleshooting and maintenance on electronic and fingerprinting equipment
Job Qualifications
- Must be a US citizen
- high school diploma or equivalent degree
- minimum one year applicable experience
- proficiency in Microsoft Office Suite is required
- previous experience processing credentials is a plus
- previous sales experience preferred
- evening and weekend work may be required
- must be at least 18 years old
- must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications
Job Duties
- Provide superior customer service to internal and external customers
- perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- verify customer identity and scan required documents into database system
- successfully complete required biometric and data capture processes and paperwork on each customer
- track processing time for each applicant and ensure applicants are processed in appropriate order
- perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- identify win-win opportunities to provide more products and services to customers
- create opportunities to add value for customers through the upselling of retail products and services if applicable
- adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- perform Enrollment Center sustainment responsibilities on a daily basis
- perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- represent the company and the programs that are supported in a professional and customer oriented manner
- support Customer Service Registration and Reservation activities as necessary
- successfully complete time sensitive trainings and briefings as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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