Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.50
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
career growth
Job Description
IDEMIA is the world leader in identity and security solutions, dedicated to creating a safe and simple future where identity verification is beyond dispute. The company specializes in delivering cutting-edge biometric technology and identity verification services across a wide range of sectors including finance, telecommunications, public and private government projects, retail, sports entertainment, and the Internet of Things (IoT). With a diverse workforce of approximately 14,000 employees spanning over 20 different languages and multiple nationalities, IDEMIA leverages advanced technologies to enhance identity security worldwide. The company's mission centers on ensuring that each individual has a unique identity with strong security,... Show More
Job Requirements
- Must be a US citizen
- High school diploma or equivalent degree
- Minimum one (1) year applicable experience
- Proficiency in Microsoft Office Suite is required
- Previous experience processing credentials is a plus
- Previous sales experience preferred
- Evening and weekend work may be required
- Must be at least 18 years old
- Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications
Job Qualifications
- Must be a US citizen
- High school diploma or equivalent degree
- Minimum one (1) year applicable experience
- Proficiency in Microsoft Office Suite
- Previous experience processing credentials is a plus
- Previous sales experience preferred
- Strong customer service skills
- Ability to handle sensitive information with integrity
- Good communication and interpersonal skills
- Ability to work flexible hours including evenings and weekends
- Ability to travel locally and occasionally overnight
- Comfortable working with biometric technology and computer systems
Job Duties
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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