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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $19.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
SpringHill Suites Boston Peabody is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a portfolio valued at $5.0 billion, with 148 premium-branded hotels and more than 22,000 guestrooms across 37 states and 106 cities. MCR operates under 9 Marriott brands, 8 Hilton brands, and various independent hotels, making it a significant player in the hospitality industry. The company has been recognized for innovation and excellence, including awards like Fast Company's 10 Most Innovative Travel Companies of 2020 and multiple honors from Marriott and Hilton. MCR’s dedication to clean, friendly, well-organized, and safe... Show More
Job Requirements
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility, hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution and communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedule including evenings, nights, weekends and holidays
- Arrive and clock in on time for every shift and clock out at scheduled time unless otherwise directed
- Clock in and out for breaks at designated times
- Provide sufficient notice when calling out for a scheduled shift
- Ability to perform physical demands such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions and lifting over 50 pounds
- Ability to read, write, understand and communicate effectively using English
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of related experience in a commercial facility, hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work well under stressful, high-pressure situations
- Effective listening, conflict resolution and communication skills
- Desire to serve all guests with hospitality
- Must be 18 years of age or older
- Willingness to work varied schedule including evenings, nights, weekends and holidays
- Punctuality in clocking in and out for shifts and breaks
- Ability to read, write and understand English effectively
Job Duties
- Greet guests happily upon arrival and throughout stay with a smile
- Use guests' names to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly, approved greetings
- Keep all workspaces sparkling clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests while cleaning with a smile, preferably by name
- Complete operational checklists with 100% accuracy every shift
- Provide accurate and timely shift handover reports
- Wear clean, approved uniform and be well-groomed with nametag and smile
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to go beyond traditional roles
- Collaborate to create welcoming environment and positive workplace
- Respond to all guest repair requests and document completion
- Keep preventative maintenance work up to date following the PM program
- Ensure safety measures and health codes for pool and spa are followed
- Report emergency or life safety concerns promptly
- Conduct full property walks at beginning and end of shifts
- Maintain cleanliness and organization of maintenance areas during and after shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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