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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Staybridge Suites Downtown Chattanooga is part of MCR, the 3rd-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. With offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels. The company has earned multiple prestigious awards, including recognition as one of Fast Company’s 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns and issues
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out at scheduled times
- Must clock in and out for breaks at designated times
- Must provide sufficient notice when calling out for a shift
- Ability to read, write, understand and communicate effectively in English
- Ability to lift 50+ pounds
- Ability to perform physical demands such as climbing, balancing, stooping, kneeling, crawling, standing, walking, and repetitive motions
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of related work experience in commercial facility, hospitality or similar field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to provide excellent hospitality and guest service
- Must be 18 years of age or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests’ names whenever possible to ensure they feel properly welcomed
- Contribute to great guest satisfaction scores by working cooperatively with all team members
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology efficiently for the role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces, both front and back of house, clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete all operational checklists accurately and on time each shift
- Submit accurate and timely shift handover reports for effective communication
- Wear a clean, approved uniform and maintain grooming standards per handbook
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to go beyond traditional role
- Collaborate with all team members to create a welcoming guest environment and positive workplace
- Respond to all guest repair requests and document completion effectively
- Keep all preventative maintenance up to date and on schedule
- Follow safety and health codes including pool and spa compliance
- Report emergency or life safety concerns to supervisors immediately
- Conduct full property walks at the beginning and end of shifts
- Keep maintenance areas clean and organized during and after shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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