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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Phoenix Chandler is part of the broader MCR company, which is the third-largest hotel owner-operator in the United States, managing a portfolio of 148 premium-branded hotels under various well-known brands including Hilton. MCR, founded in 2006, has a significant national presence with over 22,000 guestrooms across 37 states and 106 cities, employing more than 7,000 team members. The company is recognized for innovation and excellence, having received multiple industry awards, including the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. Hilton Phoenix Chandler upholds the MCR Universal Role Standards, which focus on providing clean, friendly,... Show More
Job Requirements
- Must be 18 years of age or older
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift
- Ability to clock in and out for breaks at designated times
- Provide sufficient notice when calling out from scheduled shifts
- Ability to read, write, understand and communicate effectively in English
- Ability to perform physically demanding tasks including climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting over 50 pounds
- Ability to follow established safety and health codes
- Ability to respond promptly to emergency situations
- Ability to work effectively as part of a team
- Ability to maintain a positive and professional attitude
Job Qualifications
- Technical trade or vocational school degree preferred
- At least 2 years of experience in commercial facility or hospitality
- Positive can-do attitude and willingness to learn
- Effective communication and conflict resolution skills
- Ability to work well under pressure and in fast paced environments
- Strong commitment to hospitality and guest service
- Ability to follow established guidelines and procedures
- Age 18 years or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to excellent guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology for the role
- Answer all incoming calls with friendly service using approved greeting
- Keep all workspaces clean and well-organized both front and back of house
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests by name with a smile while cleaning
- Complete all operational checklists accurately and on schedule
- Prepare accurate and timely shift handover reports
- Wear clean approved uniform and be well-groomed per handbook
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude and collaborate to create a welcoming environment
- Respond to repair requests and document completion via electronic work orders
- Keep up to date with all preventative maintenance work per hotel program
- Follow all safety and health codes including pool and spa areas
- Report emergency or safety concerns immediately
- Conduct full property walks at beginning and end of shifts noting maintenance needs
- Maintain cleanliness and organization of maintenance areas during and after shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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