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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn and Suites Houston Park Row is a distinguished hotel operating under the umbrella of MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR has grown to manage a $5.0 billion portfolio consisting of 148 premium-branded hotels with over 22,000 guestrooms spanning 37 states and 106 cities. MCR’s corporate offices are located in New York City, Dallas, Chicago, and Richmond, Virginia. The company’s robust portfolio includes hotels operating under nine Marriott brands, eight Hilton brands, as well as a variety of unflagged independent hotels, providing a wide range of lodging options across the country. MCR... Show More
Job Requirements
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor
- Never work while off the clock
- Clock in/out for breaks at the designated time on your schedule
- Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
Job Qualifications
- Technical, trade, or vocational school degree preferred
- At least 2 years of relevant experience in commercial facility or hospitality
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work well under pressure
- Effective listening and conflict resolution skills
- Strong communication abilities
- Strong desire to serve guests
- Must be 18 years or older
- Willing to work varied schedules including nights, weekends, and holidays
- Punctual with clock-in/out times and break schedules
- Provide notice for call-outs as per supervisor instructions
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to make them feel welcomed
- Contribute to great guest satisfaction scores as a team
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support groups and events held at the hotel
- Use relevant technology effectively
- Answer incoming calls professionally with approved greetings
- Keep all workspaces clean and well-organized
- Help clean guest rooms and public spaces as needed
- Greet guests courteously while cleaning
- Complete operational checklists with 100% accuracy
- Submit accurate and timely shift handover reports
- Wear clean, approved uniforms and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude by stretching beyond traditional roles
- Collaborate to create a welcoming environment and positive workplace
- Respond promptly to repair requests and document completion
- Perform preventative maintenance according to hotel schedules
- Ensure all safety and health codes are followed
- Conduct full property walk-throughs at start and end of shifts
- Keep maintenance areas clean and organized during and after shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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