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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn Philadelphia/King Of Prussia (Valley Forge) is part of MCR, the third-largest hotel owner-operator in the United States, known for its commitment to premium hospitality services. MCR was founded in 2006 and has grown to include a $5.0 billion portfolio of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. Operating under 9 Marriott brands, 8 Hilton brands, and numerous independent hotels, MCR is recognized for its innovation, having been named one of Fast Company's 10 Most Innovative Travel Companies of 2020. The company has also won prestigious awards such as the Marriott Partnership... Show More
Job Requirements
- Must be 18 years of age or older
- Able to work varied schedules including evenings, nights, weekends, and holidays
- Arrive and clock in on time for every shift
- Adhere to scheduled break times and clock in/out accordingly
- Provide sufficient notice when calling out for scheduled shifts
- Able to follow established guidelines and procedures
- Work well in high-pressure and stressful situations
- Possess effective listening and conflict resolution skills
- Communicate clearly and professionally
- Desire to provide excellent guest service
- Ability to perform physical tasks such as climbing ladders, balancing, stooping, kneeling, crawling, standing for extended periods, walking long distances, making repetitive motions, and lifting 50+ lbs
Job Qualifications
- Technical, trade, or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility or hospitality preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills to clearly convey information
- Desire to serve all guests with hospitality
- Must be 18 years of age or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology for the role
- Answer incoming calls with a friendly voice and approved greeting
- Keep all workspaces clean and well-organized, both front and back of house
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests with hospitality while cleaning
- Complete all operational checklists accurately and on time each shift
- Ensure shift handover reports are accurate and submitted timely
- Wear a clean approved uniform with a nametag and smile
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to stretch beyond traditional role to meet business needs
- Commit to teamwork to create a welcoming environment and positive workplace
- Respond to and document all guest repair requests promptly
- Maintain scheduled preventative maintenance for rooms and public spaces
- Follow safety and health codes, particularly for pool and spa areas
- Report emergencies or safety concerns to supervisors immediately
- Conduct property walks at beginning and end of shifts to note and complete maintenance
- Keep maintenance areas clean and organized during and after shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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