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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, with a robust portfolio and an impressive track record in the hospitality industry. Founded in 2006, MCR has established itself as a premier hotel management company, owning and operating 148 premium-branded hotels across 37 states and 106 cities. The company has more than 7,000 team members nationwide and manages properties under nine Marriott brands, eight Hilton brands, as well as a variety of independent hotels. With offices in major cities including New York City, Dallas, Chicago, and Richmond, Virginia, MCR continues to grow and innovate within the hotel ownership and... Show More
Job Requirements
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility, hospitality or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time
- Must clock in/out for breaks at the designated time
- Must provide sufficient notice to supervisor when calling out for a scheduled shift
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility, hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work well under stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests with hospitality and guest service
- Must be 18 years of age or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Utilize relevant technology and answer incoming calls with friendly service using approved greeting
- Keep workspaces sparkling clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name when possible
- Complete all operational checklists with 100% accuracy every shift
- Provide accurate and timely shift handover reports
- Wear a clean, approved uniform and nametag while smiling
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and collaborate to create a positive workplace
- Respond to repair requests from guests and document completion
- Keep preventative maintenance work up to date according to the PM program
- Follow safety and health codes, including pool and spa regulations
- Report emergency or life safety concerns to supervisors
- Conduct full property walks at beginning and end of shifts to identify maintenance needs
- Keep maintenance areas clean and well-organized during and after shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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