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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
TownePlace Suites Tucson Airport operates under the umbrella of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has established a formidable presence in the hospitality industry with a diverse portfolio of 148 premium-branded hotels encompassing more than 22,000 guestrooms across 37 states and 106 cities. With offices strategically located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR manages an extensive network of properties and team members, providing exceptional guest services through various renowned Marriott and Hilton brands as well as independent hotels. The company has earned prestigious accolades, including being named one of... Show More
Job Requirements
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive on time and clock in/out as scheduled
- Ability to follow break schedules and provide notice for call outs
- Ability to perform physical tasks such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting over 50 pounds
- Must read, write, understand, and communicate in English effectively
- Ability to handle high-pressure situations
- Ability to understand and comply with safety guidelines and emergency protocols
- Capability to respond to emergency situations using Material Safety Data Sheets
- Ability to maintain cleanliness and organization in maintenance work areas
- Ability to assist guests with repair requests promptly and professionally.
Job Qualifications
- Technical, trade, or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality, or related field preferred
- Positive attitude and willingness to learn and adapt
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills to convey information clearly
- Desire to serve all guests with hospitality and professionalism
- Ability to work well under stress and maintain composure
- Knowledge of safety and health code compliance in hotel settings
- Proficient in using technology relevant to maintenance operations
- Ability to collaborate effectively within a team environment
- Commitment to personal grooming and professional appearance.
Job Duties
- Greet guests happily upon arrival and during their stay with a smile
- Use guests' names whenever possible to ensure a welcoming experience
- Work as a team to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain a strong knowledge of all hotel facilities and amenities
- Support all hotel groups and events with awareness and assistance
- Use relevant technology effectively for the maintenance role
- Respond promptly to all guest repair requests and document completion
- Complete preventative maintenance on rooms and public spaces as scheduled
- Ensure compliance with safety and health codes, including pool and spa areas
- Conduct full property walks at the beginning and end of each shift to identify maintenance needs
- Keep maintenance areas clean and well-organized during and after shifts
- Complete all operational checklists accurately and on time each shift
- Prepare and submit accurate shift handover reports
- Wear a clean, approved uniform, be well-groomed, and maintain a positive attitude
- Communicate clearly, honestly, and professionally with team members
- Collaborate with team members at all levels to create a welcoming environment
- Follow established guidelines, procedures, and safety protocols
- Arrive on time for shifts and adhere to scheduled work hours
- Use proper phone etiquette and answer calls with friendly service.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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