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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Hilton Garden Inn Warwick is a member of the esteemed MCR family, which stands as the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has quickly established itself as a leader in the hospitality industry by operating a diverse portfolio of 148 premium-branded hotels comprising over 22,000 guestrooms across 37 states and 106 cities. MCR's presence is bolstered by more than 7,000 team members nationwide, managing properties under nine Marriott brands, eight Hilton brands, as well as several independent hotels. The company has earned numerous accolades including Fast Company’s 10 Most Innovative Travel Companies of 2020,... Show More
Job Requirements
- 18 years of age or older
- Technical, trade or vocational school degree preferred
- At least 2 years of related work experience preferred
- Positive and willing to learn attitude
- Ability to follow guidelines and procedures
- Ability to work under pace and pressure
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to provide excellent hospitality and guest service
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality with clock in and clock out
- Compliance with break schedules
- Provide sufficient notice for call outs
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of experience in commercial facility maintenance, hospitality or related fields preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under pressure in a fast-paced environment
- Effective listening, conflict resolution and communication skills
- Strong desire to serve guests with hospitality
- Must be 18 years of age or older
Job Duties
- Greet guests and ensure positive guest relations using their names whenever possible
- Handle guest satisfaction and resolve challenging situations with urgency and hospitality
- Maintain strong knowledge of hotel facilities, amenities, and events
- Use relevant technology and demonstrate proper phone etiquette
- Keep all workspaces spotless and well-organized including guest rooms and public areas
- Pitch in with cleaning duties as needed across hotel spaces
- Complete operational checklists with 100 percent accuracy and submit timely shift handover reports
- Wear a clean and approved uniform, maintain a professional appearance, and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Show a can-do attitude and collaborate effectively to create a welcoming environment
- Respond promptly to repair requests and document completion through electronic work orders
- Perform scheduled preventative maintenance according to the hotel's PM program
- Follow all safety and health codes, including pool and spa regulations
- Conduct full property walks at the beginning and end of shifts noting maintenance needs
- Keep maintenance areas clean and organized
- Report emergency or life safety issues to supervisors immediately
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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