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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Orlando Hilton Garden Inn SeaWorld is part of the MCR family, a leading hotel owner-operator known for its commitment to exceptional hospitality services and quality accommodations across the United States. MCR, founded in 2006, operates a substantial portfolio of 148 premium-branded hotels encompassing over 22,000 guestrooms in 37 states and 106 cities. With offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR has positioned itself as a key player in the hospitality industry. The company proudly manages hotels under multiple top Marriott and Hilton brands, alongside unflagged independent properties. Recognized for innovation, MCR was named one of Fast... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work varied schedules that may include evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time
- Never work while off the clock
- Must clock in/out for breaks at the designated time on your schedule
- Must provide sufficient notice as directed when calling out for a scheduled shift
- Must be physically able to perform duties that include climbing, balancing, stooping, kneeling, crawling, standing for long periods, walking long distances, repetitive motions of wrists and hands, and lifting 50+ lbs
- Must read, write, understand and communicate effectively in English
Job Qualifications
- Technical, trade, or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality, or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests with excellent hospitality
- At least 18 years of age or older to perform this job
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in/out on time for all scheduled shifts
- Ability to clock in/out for breaks at designated times
- Ability to provide sufficient notice when calling out for scheduled shifts
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests’ names whenever possible to ensure they feel welcomed
- Work as a team to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Understand and utilize relevant technology for the role
- Answer incoming calls with friendly service and approved greetings
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests while conducting cleaning duties
- Complete all operational checklists accurately and on time
- Prepare accurate and timely handover reports for shift-to-shift communication
- Wear the approved uniform cleanly and be well-groomed with a nametag
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude and willingness to stretch beyond traditional roles
- Collaborate to create a welcoming guest environment and positive workplace
- Respond to general repair requests and document completion
- Maintain preventative maintenance according to hotel program schedules
- Ensure safety and health codes compliance, especially for pool and spa areas
- Report emergencies and safety concerns promptly
- Conduct full property walks at shift start and end, noting and completing maintenance needs
- Keep maintenance areas clean and organized throughout shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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