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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Charlotte Southpark NC Canopy by Hilton is part of the MCR family, a leading hotel owner and operator established in 2006. MCR operates a diverse portfolio, including 148 premium-branded hotels across 37 states with over 22,000 guestrooms, making it the 3rd-largest hotel owner-operator in the United States. MCR's extensive reach spans 106 cities and includes brands under Marriott, Hilton, and independent operations. The company is recognized for its innovation, winning numerous awards such as Fast Company's 10 Most Innovative Travel Companies of 2020, Marriott Partnership Circle Award, and Hilton Legacy Award for Top Performer. Their dedication to excellence is exemplified... Show More
Job Requirements
- Must be 18 years of age or older
- Must be able to understand and follow established guidelines and procedures
- Must have at least 2 years of relevant work experience
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Must possess effective listening, conflict resolution, and communication skills
- Must demonstrate a positive can-do attitude and willingness to learn
- Must arrive on time and clock in/out as scheduled
- Must provide sufficient notice for call outs
- Must have physical ability to perform tasks including climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting over 50 pounds
- Must be able to read, write, and communicate effectively in English
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution and communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willing to work varied schedules including evenings, nights, weekends, and holidays
- Reliable in clocking in/out on time and adhering to break schedules
- Provide sufficient notice for call outs as directed by supervisor
- Able to read, write, and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Demonstrate strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology and answer phones with friendly service using approved greetings
- Maintain sparkling clean workspaces, both front and back of house
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest happily while cleaning
- Complete all operational checklists accurately and timely every shift
- Submit accurate and timely shift handover reports
- Maintain a flawless uniform and groom per the Team Member Handbook
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude willing to stretch beyond traditional roles
- Collaborate to create a welcoming environment for guests and an effective workplace
- Respond to guest repair requests and document completion via electronic work order platform
- Keep preventative maintenance up to date and on schedule
- Follow safety and health codes and report emergencies
- Conduct full property walks at beginning and end of shifts
- Keep maintenance areas clean and organized
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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