Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
SpringHill Suites Boston Peabody is part of the extensive portfolio of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR manages and operates over 148 premium-branded hotels, comprising more than 22,000 guestrooms across 37 states and 106 cities. The company is headquartered with offices in major cities such as New York City, Dallas, Chicago, and Richmond, Virginia. It boasts a team of over 7,000 dedicated members, operating hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent properties. Recognized as one of Fast Company's 10 Most Innovative Travel Companies of 2020, MCR has received... Show More
Job Requirements
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility, hospitality or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out at the scheduled time unless directed otherwise
- Must clock in and out for breaks at designated times
- Must provide sufficient notice for call outs as directed by supervisor
- Ability to read, write, understand and communicate in English
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility, hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Ability to arrive and clock in on time and follow break schedules
- Provide sufficient notice for call outs when necessary
- Ability to read, write, understand and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work together with all team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology and answer phone calls with friendly service
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Always greet guests with a smile and name during cleaning
- Complete all operational checklists with 100 percent accuracy every shift
- Ensure shift handover reports are accurate and timely
- Wear clean, approved uniform and present a professional appearance with a nametag
- Communicate clearly, honestly, and professionally with team members
- Show a can-do attitude to meet the business and guest needs
- Collaborate to create a welcoming guest environment and positive workplace
- Respond to guest repair requests promptly and document completion
- Keep up-to-date with preventive maintenance schedules for rooms and public spaces
- Follow safety and health codes including pool and spa regulations
- Report emergency or life safety concerns immediately
- Conduct full property walks at the beginning and end of each shift noting maintenance needs
- Maintain clean and organized maintenance areas during and at the end of shifts
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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