Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
SpringHill Suites Boston Peabody is part of the distinguished MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR manages an impressive portfolio valued at $5.0 billion, comprising 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. MCR operates under a wide array of Marriott and Hilton brands as well as several independent hotels, providing a diverse and enriching work environment. Recognized for its innovation and excellence, MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and has received top awards such as the Marriott Partnership Circle Award... Show More
Job Requirements
- Must have a technical, trade or vocational school degree preferred
- Minimum of 2 years of related work experience preferred
- Positive can-do attitude
- Ability to follow guidelines and procedures
- Capacity to handle pace and pressure
- Effective listening and conflict resolution skills
- Strong communication skills
- Hospitality and guest service orientation
- Must be 18 years or older
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Must clock in and out timely
- Provide sufficient notice for call outs
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution skills
- Clear and effective communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Punctuality and adherence to clock-in/out procedures
- Ability to read, write, understand and communicate in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel properly welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Respond to guest repair requests promptly and document completion
- Perform scheduled preventative maintenance on rooms and public areas
- Follow all safety and health codes including pool and spa regulations
- Conduct full property walk-throughs at the start and end of shifts
- Keep maintenance areas clean and well-organized
- Communicate clearly and professionally with team members
- Wear a clean, approved uniform and be well-groomed per company standards
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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