Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Abilene Residence Inn is part of MCR, the third-largest hotel owner-operator in the United States, known for its expansive portfolio of premium-branded hotels and commitment to delivering exceptional guest experiences. Founded in 2006, MCR operates from its offices in New York City, Dallas, Chicago, and Richmond, Virginia. The company manages a diverse collection of 148 hotels across 37 states and 106 cities, encompassing over 22,000 guestrooms. MCR places a strong emphasis on cleanliness, friendliness, and guest satisfaction, making every hotel stay memorable and enjoyable for their guests. The company’s dedication to quality is reflected in its numerous awards, including being... Show More
Job Requirements
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift
- Must clock in/out for breaks at the designated times
- Must provide sufficient notice when calling out for a scheduled shift
- Must be physically capable of climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting objects weighing 50+ pounds
- Must read, write, understand and communicate effectively in English
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility, hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to perform physical tasks such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting 50+ pounds
- Ability to read, write, understand and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Properly answer all incoming calls with friendly service
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete operational checklists accurately and on time every shift
- Submit accurate handover reports for effective communication
- Wear a clean, approved uniform and be well-groomed at all times
- Communicate clearly, honestly, and professionally with team members
- Stretch beyond traditional role to meet business and guest needs
- Work collaboratively to create a welcoming environment and positive workplace
- Respond to guest repair requests and document completion
- Keep all preventative maintenance work up to date and on schedule
- Follow safety and health codes, report emergencies promptly
- Conduct full property walks at beginning and end of shift
- Keep maintenance areas clean and well-organized during shift
- Arrive and clock in/out on time
- Follow all break and call out procedures as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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