Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Aloft Houston Downtown is a vibrant and contemporary hotel situated in the heart of Houston, Texas. Part of MCR, the third-largest hotel owner-operator in the United States, Aloft Houston Downtown offers guests a unique experience combining modern design with top-notch service attributed to its affiliation with outstanding hotel brands. MCR boasts a robust portfolio consisting of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. The company is widely recognized for its innovation in travel and hospitality, having earned prestigious industry accolades such as Fast Company's 10 Most Innovative Travel Companies of 2020, and multiple awards... Show More
Job Requirements
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time unless otherwise directed
- Must clock in/out for breaks at the designated time on schedule
- Must provide sufficient notice as directed by supervisor when calling out for a scheduled shift
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to provide excellent hospitality and guest service
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality with clocking in and out for shifts and breaks
- Sufficient notice when calling out for scheduled shifts
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Demonstrate strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Maintain understanding of relevant role technology
- Answer incoming calls using approved friendly greetings
- Keep all workspaces clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests with hospitality while cleaning
- Complete all operational checklists accurately and on time each shift
- Prepare accurate and timely shift handover reports
- Wear approved uniform, be well-groomed and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude to meet business and guest needs
- Collaborate with all team members to create a welcoming environment
- Respond to repair requests from guests and document completion
- Maintain up-to-date preventative maintenance on rooms and public spaces
- Follow safety and health codes including pool and spa regulations
- Conduct property walks at the beginning and end of shifts, documenting maintenance needs
- Keep maintenance areas clean and well-organized during and after shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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