Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard Downtown Norfolk is a distinguished hotel that forms part of the expansive portfolio of MCR, the third-largest hotel owner-operator in the United States. MCR was founded in 2006 and has grown to own and operate 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. The company boasts over 7,000 team members nationwide and operates under nine Marriott brands, eight Hilton brands, as well as a number of independent hotels. The company’s reputation is cemented by prestigious awards, including being named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and multiple Marriott... Show More
Job Requirements
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work a varied schedule including evenings, nights, weekends and holidays
- Must arrive and clock in on time for every shift worked and clock out at scheduled times unless directed otherwise
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility or hospitality maintenance preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under pressure in high-stress situations
- Effective listening and conflict resolution skills
- Strong verbal and written communication skills
- Genuine desire to provide excellent hospitality and guest service
- Must be at least 18 years old
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Ability to arrive on time and adhere to clock-in/clock-out procedures
- Ability to read, write and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel properly welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events occurring at the hotel
- Use relevant technology effectively for the role
- Answer incoming calls with friendly, professional phone etiquette
- Keep all workspaces spotless and well-organized, both front and back of house
- Participate in cleaning guest rooms and public spaces when necessary
- Always greet guests with a smile and by name while cleaning
- Complete all operational checklists with 100% accuracy every shift
- Submit shift handover reports accurately and on time
- Wear a clean, approved uniform, be well-groomed, and maintain a smiling demeanor
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude extending beyond the traditional role
- Collaborate with all team members to create a welcoming and effective workplace
- Respond promptly to guest repair requests and document completion
- Keep preventative maintenance up to date in accordance with the PM program
- Follow safety and health codes meticulously, report emergencies
- Conduct full property walks at shift start and end, documenting maintenance needs
- Maintain cleanliness and organization in maintenance areas throughout shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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