Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Springhill Suites Hampton is part of MCR, the third-largest hotel owner-operator in the United States, with a significant footprint that includes a $5.0 billion portfolio of 148 premium-branded hotels encompassing over 22,000 guestrooms across 37 states and 106 cities. Founded in 2006, MCR operates through offices located in New York City, Dallas, Chicago, and Richmond, Virginia. The company's expansive network includes hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels, supported by more than 7,000 dedicated team members nationwide. MCR has earned numerous accolades such as being named one of Fast Company’s 10 Most Innovative Travel... Show More
Job Requirements
- Must be 18 years of age or older
- positive attitude and willingness to learn
- ability to follow guidelines and procedures
- able to work under high pressure
- effective listening and conflict resolution skills
- strong communication skills
- desire to serve guests
- willing to work varied schedule including evenings, nights, weekends and holidays
- must arrive and clock in on time for every shift
- must clock in/out for breaks as scheduled
- provide sufficient notice when calling out
- ability to perform physical tasks such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions and lifting over 50 pounds
- able to understand and communicate effectively in English
Job Qualifications
- Technical, trade or vocational school degree preferred
- at least 2 years of work-related experience in a commercial facility, hospitality or related field preferred
- positive attitude and willingness to learn
- ability to understand and follow established guidelines and procedures
- capability to work well under pressure
- effective listening, conflict resolution and communication skills
- desire to serve guests
- able to work varied schedules including evenings, nights, weekends and holidays
- ability to perform essential physical duties such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions and lifting over 50 pounds
- must be 18 years of age or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- work together to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel facilities and amenities
- support all hotel groups and events
- use relevant technology and answer calls with approved phone etiquette
- keep all workspaces clean and well-organized
- assist in cleaning guest rooms and public spaces as needed
- greet guests positively while performing cleaning tasks
- complete all operational checklists accurately and on time each shift
- prepare accurate shift handover reports
- wear clean approved uniform and maintain grooming standards
- communicate clearly, honestly, and professionally with team members
- demonstrate a can-do attitude and work collaboratively to create a welcoming and effective workplace
- respond to guest repair requests and document completion
- keep up to date with preventative maintenance schedules
- comply with all safety and health codes
- conduct full property walks at start and end of shifts to identify and complete maintenance needs
- maintain cleanliness and organization of maintenance areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: