Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn Santa Fe NM is part of the extensive portfolio managed by MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR is a leading hospitality company headquartered across major cities including New York City, Dallas, Chicago, and Richmond, Virginia. The company manages a diverse and impressive portfolio featuring 148 premium-branded hotels with more than 22,000 guestrooms spread over 37 states and 106 cities. MCR operates hotels under 9 Marriott brands, 8 Hilton brands, as well as several unflagged independent hotels, demonstrating their versatile expertise in the hospitality industry. Recognized for innovation and excellence, MCR was... Show More
Job Requirements
- must be 18 years of age or older
- must be willing to work varied schedule including evenings nights weekends and holidays
- must arrive and clock in on time for every shift and clock out at scheduled shift end unless directed otherwise
- must clock in and out for breaks at designated times
- must provide sufficient notice when calling out for scheduled shifts
- ability to perform physical demands including climbing balancing stooping kneeling crawling standing walking repetitive motions and lifting over 50 pounds
- must read write understand and communicate effectively in English
- must be able to follow guidelines and procedures
- must work well in stressful high-pressure situations
Job Qualifications
- technical trade or vocational school degree preferred
- at least 2 years of work-related experience in commercial facility hospitality or related field preferred
- strong communication skills
- effective at listening and conflict resolution
- ability to follow established guidelines and procedures
- ability to work well under pressure
- desire to serve all guests with hospitality
- positive can-do attitude
- ability to convey information clearly
Job Duties
- greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- work as a team to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of all hotel facilities and amenities
- support and be aware of hotel groups and events
- understand and utilize relevant technology for the role
- answer all incoming calls with friendly service using the approved greeting
- keep all workspaces clean and organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests warmly even while performing cleaning duties
- complete operational checklists accurately and on time each shift
- ensure accurate and timely shift handover reports
- wear clean, approved uniform and maintain grooming standards
- communicate clearly, honestly, and professionally with team members
- demonstrate a can-do attitude by willing to go beyond traditional roles
- collaborate with team members to create a welcoming environment
- respond to repair requests promptly and document completion via electronic work orders
- keep preventative maintenance up to date per hotel schedule
- follow all safety and health codes including pool and spa regulations
- report emergency or life safety concerns immediately
- conduct property walks at the beginning and end of shifts to note and address maintenance needs
- maintain cleanliness and organization of maintenance areas during and after shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.