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Job Overview
Employment Type
Full-time
Part-time
Seasonal
Compensation
Salary
Range $62,016.00 - $75,960.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
403(b) Retirement Plan
Paid Time Off
Employee Discounts
Free parking
Job Description
Denver Zoo Conservation Alliance (DZCA) is a distinguished leader in animal care, wildlife conservation, and education. Rooted in a passion for excellence, DZCA is dedicated to its mission of Inspiring Communities to Save Wildlife for Future Generations. With a foundation built on integrity and commitment, DZCA embodies its Core Actions of Inspiring Awe, Safety, Care, and Connection, while embracing Core Values such as being Welcoming, Curious, United, Courageous, and Transformative. As an organization, DZCA is deeply committed to fostering a culture that respects both the natural world and the people it serves, ensuring meaningful interactions between animals, guests, and staff... Show More
Job Requirements
- Completion of a two-year degree in interpretation, education, hospitality, tourism, experience design, non-profit management, or related field is preferred
- minimum two years of experience in public engagement, guest experience, interpretation, education, or program development including supervisory experience
- experience working in a high-volume attraction such as a zoo, aquarium, museum, or science center is preferred
- ability to lead and inspire large-scale guest engagement strategies
- proficiency in Microsoft Office Suite, scheduling, and incident reporting platforms
- ability to collaborate across departments and manage multiple priorities
- strong written and oral communication skills
- strong organizational skills and attention to detail
- ability to adapt to a fast-paced, multi-tasking environment
- ability to work independently and as part of a team
- superior negotiation skills and diplomacy
- ability to handle sensitive information confidentially
- willingness to work a non-traditional 5-day work week including weekends, evenings, and holidays
- ability to pass background check and pre-employment drug and alcohol screening
- onsite work location
Job Qualifications
- Completion of a two-year degree in interpretation, education, hospitality, tourism, experience design, non-profit management, or related field preferred
- minimum two years of experience in public engagement, guest experience, interpretation, education, or program development including supervisory experience
- experience in high-volume attractions such as zoos, aquariums, museums, or science centers preferred
- ability to lead guest engagement strategies combining live interpretation, entertainment, storytelling, and immersive experiences
- expertise managing diverse public programs that enhance guest satisfaction and support revenue goals
- proven leadership and inspiration of multidisciplinary teams
- proficiency in Microsoft Office Suite, scheduling, and incident reporting platforms
- collaboration, organizational, written and oral communication skills, and attention to detail
- adaptability to meet deadlines in a fast-paced environment
- superior negotiation skills and diplomacy
- recognized as a developer, coach, and mentor
- certification or training from the National Association for Interpretation preferred
- IBCCES or sensory-inclusive experience certification preferred
Job Duties
- Provide direct supervision, mentorship, and professional development for part-time staff
- partner with managers to lead a department focused on cross-program support and integrated guest experiences
- lead hiring, onboarding, training, and supervision of part-time and seasonal staff
- oversee onboarding, training, and coaching of Ambassador Guest Experience volunteers
- create and deliver skills-based training to inspire curiosity and empathy for wildlife
- provide ongoing coaching and feedback to improve interpretive and public speaking skills
- support zoo-wide professional development initiatives
- supervise 20-50 part-time staff members
- track hours and manage payroll responsibilities
- collaborate with Human Resources on staff leadership
- manage escalated staff issues and documentation
- foster a culture of trust, joy, and collaboration
- propose and manage annual department budget
- oversee budgets and expenditures for engagement programs
- identify process improvements for efficiency and sustainability
- write and contribute to grant proposals and reports
- create staffing budgets for variable part-time staff
- facilitate cross-team collaboration across engagement, interpretation, entertainment, and education
- collaborate with corporate and nonprofit partners to enhance program impact
- manage regular reporting on programs, finances, and impacts
- provide additional support as assigned, safeguard confidential information
- interact with managers and external organizations as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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