Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Overtime opportunities
holidays off
Professional development opportunities
Flexible Schedule
Job Description
Superior Air-Ground Ambulance Service, Inc. is a leading provider of emergency and non-emergency transportation services that operates around the clock, seven days a week. With a strong commitment to quality, compassionate, and timely patient transport, Superior Ambulance plays a critical role in healthcare by ensuring patients receive safe and reliable medical transportation. The company specializes in a diverse range of services including emergent ambulance transport, non-emergent medical transport, critical care transport, and wheelchair-bound patient transportation. Established as a dependable resource for facilities and individuals in need of medical transit, Superior Ambulance fosters a customer-first approach that prioritizes both patient needs... Show More
Job Requirements
- Attention to detail
- Ability to perform each essential duty satisfactorily
- Ability to type 30 wpm or better
- Ability to adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognizing when to apply them
- Must have pleasant, professional phone manners
- Ability to handle high-stress environment
- EMD and CPR certification within 1 year of employment
- Medical background is a plus
Job Qualifications
- Ability to type 30 wpm or better
- EMD and CPR certification are required within 1 year of employment
- Medical background is a plus
Job Duties
- Answer each call with a full and proper greeting, screen and direct calls to the entire company
- Identify the need for emergency transportation
- Arrange transportation for facilities while determining level of care required for the patient’s needs
- Arrange specialty and critical care transportation
- Provide information and assistance for customer service inquiries as needed
- Communicate with multiple departments and EMS personnel
- Provide supportive and accurate information to customers to better assist them in arranging appropriate transportation
- Develop effective solutions for customer service issues
- Direct calls to the flight desk when appropriate
- Report any necessary concerns or issues to the Supervisor on duty
- Ability to answer and handle multiple calls at one time
- Must have pleasant, professional phone manners
- Detail oriented
- Ability to excel in high-stress environment
- Adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognizing when to apply them
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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