Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,400.00 - $70,800.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Signing bonus
Employee assistance program
Professional development opportunities
Job Description
UMass Memorial Health is the leading health system in Central Massachusetts, renowned for its exceptional patient care, academic excellence, and pioneering research. With a workforce exceeding 20,000 employees, UMass Memorial Health unites to deliver superior healthcare services to its community. This comprehensive health system embraces the philosophy that everyone, regardless of their title or role, is a caregiver contributing to the vital mission of healing patients and supporting each other every day. The organization’s commitment to fostering an inclusive, respectful, and supportive work culture is evident in its standards of respect, emphasizing acknowledgment, communication, responsiveness, teamwork, and kindness. UMass Memorial... Show More
Job Requirements
- High school graduate
- Must obtain Enhanced E-911 certificate within 1-2 months
- Must obtain APCO Public Safety Telecommunicator 1 certificate within 1-2 months
- Must obtain Emergency Medical Dispatch/Pre-arrival Instruction Certificate within 1-2 months
- Must have CPR certification
- Exceptional customer service and communication skills
- Ability to interact with diverse personnel
- Ability to function independently under stress
- Computer proficiency
- Knowledge of hospital and interdepartmental functions
Job Qualifications
- High school graduate
- Ability to obtain and maintain Enhanced E-911 certificate
- Ability to obtain and maintain APCO Public Safety Telecommunicator 1 certificate
- Ability to obtain and maintain Emergency Medical Dispatch/Pre-arrival Instruction Certificate
- CPR certification
- Exceptional customer service skills including strong interpersonal and communication skills
- Ability to interact with personnel across all levels
- Ability to function independently and prioritize workload under stress
- Computer proficiency
- Thorough knowledge of hospital and interdepartmental functions
- Preferred Massachusetts certified EMT-Basic
- Preferred 1 year emergency medical dispatch experience
- Preferred APCO PST 1, EMD and State 9-11 certifications
Job Duties
- Receive E-911 calls and verify caller information
- Provide Emergency Medical Dispatch instruction promptly
- Dispatch appropriate emergency ambulances
- Enter all calls and times into Computer Aided Dispatch program
- Coordinate first responders such as police and fire departments
- Dispatch emergency helicopters and coordinate flight plans
- Establish and verify helicopter landing zones and coordinate patient transfer
- Communicate patient information to receiving hospitals and physicians
- Maintain helicopter call records and monitor aircraft location
- Notify receiving agencies of patient details and arrival times
- Manage trauma patient notifications and paging of trauma teams
- Identify and report intra/interdepartmental issues
- Complete daily, monthly, and ad hoc reporting as assigned
- Update landing zone computer database
- Assist with ground ambulance and Life Flight staff coverage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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