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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $21.63 - $24.03
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
403(b) Retirement Plan
Paid Time Off
Job Description
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit organization that also operates as a Federally Qualified Health Center (FQHC) located in Washington, DC. For over 45 years, Community of Hope has been dedicated to providing comprehensive health and housing services, perinatal care coordination, and community support with the ultimate goal of making Washington, DC a more equitable city. The organization serves thousands of clients annually through numerous health initiatives, including medical, dental, and emotional wellness services, as well as housing and homelessness prevention programs. Community of Hope prioritizes maternal and child health, distinguished by its midwifery practice... Show More
Job Requirements
- High school diploma or GED
- Strong customer service skills
- Strong organizational skills and commitment to working in a professional environment
- Strong computer skills including MS Word, MS Excel, MS Outlook and Internet
- Ability to work a flexible schedule including evenings and weekends
- Ability to travel to work at other sites as needed
- Proof of required vaccinations is required with possible accommodations for religious or medical reasons
Job Qualifications
- High school diploma or GED
- Strong customer service skills
- Strong organizational skills
- Strong computer skills including MS Word, MS Excel, MS Outlook and Internet
- Ability to work a flexible schedule including evenings and weekends
- Proof of required vaccinations or accommodation documentation
- Experience with Electronic Medical Records such as eClinicalWorks
- Minimum of one year experience as a Medical Receptionist or Emotional Wellness Receptionist is preferred
- Bilingual in English and Spanish or Amharic is a plus
Job Duties
- Greet patients in a polite and professional manner on the telephone and in person
- Answer and screen all telephone calls daily while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within 1 business day
- Register new patients in eClinicalWorks and verify that registration is complete and appropriate documents are obtained and scanned into the patient account
- Verify patients’ insurances and determine any charges/copayments at the time of appointment scheduling or within 1 to 2 business days of visit and document findings in Billing Notes and Claim Data
- Refer patients to Enrollment Assister for insurance or sliding fee scale enrollment
- Monitor and respond in a timely manner to patient voicemails daily or as assigned
- Monitor and respond to telephone encounter queue daily or as assigned
- Monitor actions queue and call patients to schedule follow-up appointments daily or as assigned
- Collect payments for visits, log payments in eClinicalWorks and issue receipts to patients
- Secure patient information and maintain patient confidence by completing and safeguarding medical records and keeping patient information confidential
- Use de-escalation skills to manage customer service problems on non-clinical issues, troubleshoot problems and seek solutions, contacting supervisor if immediate solution is not available
- Perform other duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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