Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.63 - $24.03
Work Schedule
Flexible
Weekend Shifts
Benefits
Top workplace award
Paid lunch
vacation
sick leave
Paid holidays
Performance-based raises
Tuition Reimbursement
Loan repayment
Licensing Reimbursement
CEU funding
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Plan
Leadership development
internal promotions
Career growth opportunities
Equity culture
Compassion culture
Well-being culture
Job Description
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit organization which serves as a Federally Qualified Health Center (FQHC) located in Washington, DC. With a strong commitment to fostering equity in healthcare, housing, and community services, Community of Hope has been making a significant impact in the DC area for over 45 years. This organization provides a wide range of essential health and housing services, perinatal care coordination, and community support services to vulnerable populations throughout the city. Known for its dedication to maternal and child health, Community of Hope operates midwifery practices and is home to the... Show More
Job Requirements
- High school diploma/GED
- strong customer service skills
- strong organizational skills and commitment to working in a professional environment
- strong computer skills (MS Word, MS Excel, MS Outlook, Internet)
- ability to work a flexible schedule including evenings and weekends
- ability to travel to work at other sites as needed
- proof of required vaccinations
Job Qualifications
- High school diploma/GED
- strong customer service skills
- strong organizational skills and commitment to working in a professional environment
- strong computer skills (MS Word, MS Excel, MS Outlook, Internet)
- ability to work a flexible schedule including evenings and weekends
- ability to travel to work at other sites as needed
- proof of required vaccinations
- experience with electronic medical record systems
- experience with eClinicalWorks
- minimum of one year experience as a medical receptionist or emotional wellness receptionist
- bilingual in English and Spanish or Amharic
Job Duties
- Greets patients in a polite and professional manner on the telephone and in person
- answers and screens all telephone calls daily while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within 1 business day
- registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account
- verifies patients' insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit
- documents findings in billing notes and claim data
- refers patients to Enrollment Assister for insurance or sliding fee scale enrollment
- monitors and responds in a timely manner to patient voicemails daily or as assigned
- monitors and responds to telephone encounter queue daily or as assigned
- monitors actions queue and calls patients to schedule follow-up appointments daily or as assigned
- collects payments for visits, logs payments in eClinicalWorks and issues receipts to the patient
- secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential
- effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem, works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available
- performs other duties as assigned by supervisor
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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