Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $35.46 - $48.68
Work Schedule
Weekend Shifts
Benefits
Dental Insurance
Employee assistance program
employee discount
Flexible spending account
Health Insurance
Health savings account
Life insurance
Paid Time Off
Parental leave
Professional development assistance
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
Oregon Health & Science University (OHSU) is a leading academic health center dedicated to improving the health and well-being of patients through innovative medical treatment, education, and research. OHSU, together with Doernbecher Children's Hospital (DCH), provides comprehensive healthcare services, serving a broad region with focus on specialized and emergency medical care. The Emergency Communication Center (ECC) at OHSU/DCH is a multi-functional call center that supports emergency operations and Mission Control. It acts as a critical hub for communication among healthcare providers, facilitating timely medical advice, patient transfers, emergency team activations, and coordination of emergency and specialty care operations across the... Show More
Job Requirements
- High school diploma or equivalent
- one year EMS dispatching or hospital transfer center coordination experience or two years Patient Access Services Specialist or similar administrative experience in a complex hospital or outpatient environment
- ability to work under high stress and in rapidly changing environments
- excellent customer service skills
- ability to type at least 45 wpm
- proficient with multi-line phones and radio communication devices
- knowledge of medical terminology
- effective verbal communication skills
- availability to work shifts including weekends, holidays, and scheduled or unscheduled overtime
Job Qualifications
- One year EMS dispatching, hospital transfer center coordination or hospital bed placement coordination experience
- demonstrated ability to work in a high stress, high acuity setting
- adept at adapting to rapidly changing environments
- skillful in directing and controlling multiple critical communication events simultaneously
- excellent customer service skills
- strong database skills
- typing speed of 45 wpm
- proficient with multi-line phones and radio communications
- knowledge of medical terminology
- effective verbal communication abilities
- some college education preferred
- formal EMS dispatcher training preferred
- experience with emergency radio communications preferred
- prior database experience preferred
Job Duties
- Coordinates complex transfers of acutely ill patients to OHSU/DCH from outside hospitals
- collects accurate patient information and initiates EPIC intake
- conducts initial triage for possible transfer and pages appropriate OHSU physicians
- connects referring providers to OHSU providers on recorded telephone or telemedicine link
- scribes key information during calls and activates specialty teams
- collaborates with bed flow manager, physician on duty, transfer center RN, and patient placement to secure bed placement for transfer patients
- dispatches Pediatric and Neonatal Doernbecher Ambulance team (PANDA) at physician discretion
- communicates with air and ground transport vendors to secure transportation and tracks PANDA team throughout transport
- activates emergency protocols and secures assistance for PANDA team when required
- answers and triages incoming calls to OHSU/DCH ED
- facilitates page requests and manages emergency team activations on behalf of ED staff
- answers stat lines and gathers accurate information quickly, including POLST Registry and Rapid Response Team lines
- answers OHSU, Trauma, MRH, and MCI radio channels and phone lines
- documents ambulance reports and disseminates patient information to relevant clinical teams
- activates specialty teams as required
- serves as Regional Hospital during mass casualty incidents (MCI), disseminating information and managing patient distribution
- activates and manages Divert on OCS to evenly distribute ambulance traffic during ED divert status
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Popular Cities