Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $35.46 - $48.68
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Flexible spending account
Job Description
Oregon Health & Science University (OHSU) is a renowned public university dedicated to professional health education, cutting-edge research, and exemplary clinical care. As Oregon's only academic health center, OHSU serves a vital role in providing comprehensive healthcare services to patients from across the region and beyond. Recognized nationally for innovation and excellence, OHSU is committed to improving health outcomes through collaborative care, education, and groundbreaking research.
The Health Emergency Communication Center (ECC) at OHSU/DCH functions as a multi-purpose call center responsible for managing emergency operations, Mission Control, and the vital communications network that supports regional healthcare providers. It ensures the... Show More
The Health Emergency Communication Center (ECC) at OHSU/DCH functions as a multi-purpose call center responsible for managing emergency operations, Mission Control, and the vital communications network that supports regional healthcare providers. It ensures the... Show More
Job Requirements
- One year EMS dispatching experience or hospital transfer center coordination or hospital bed placement coordination
- Alternatively, two years of Patient Access Services Specialist or similar administrative experience in a complex hospital or outpatient environment
- Ability to work under high stress and adapt rapidly to changing environments
- Customer service skills with excellent verbal communication
- Ability to type 45 wpm
- Proficient with multitasking on multi-line phones and radio communications
- Knowledge of medical terminology
Job Qualifications
- Some college education preferred
- Formal EMS dispatcher training preferred
- Experience with emergency radio communications
- Medical terminology knowledge
- Experience with relevant database systems
Job Duties
- Coordinate complex transfers of acutely ill patients to OHSU/DCH from outside hospitals including accurate data collection and EPIC intake
- Answer and manage OHSU, Trauma, MRH, and MCI radio channels and phone lines
- Document and disseminate ambulance reports to clinical teams accurately and timely
- Serve as Regional Hospital contact during mass casualty incidents, managing patient distribution and hospital communications
- Activate and manage ambulance divert protocols via OCS
- Answer and triage incoming calls to OHSU/DCH Emergency Department and facilitate page and emergency team activations
- Dispatch and coordinate Pediatric and Neonatal Doernbecher Ambulance (PANDA) team transport including communication with air and ground vendors and emergency protocol activation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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