Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Flexible Schedule
Professional development opportunities
Job Description
ED Concierge (EDC) is an essential role within the Emergency Department Patient Experience Team at a renowned healthcare facility dedicated to delivering exceptional patient care and experience. The facility prides itself on its commitment to patient-centered service and continuous improvement in healthcare delivery. As a prominent member of the emergency team, the EDC contributes significantly to ensuring patients, families, and healthcare staff have a supportive and informed experience during their time in the Emergency Department. This role is tailored for individuals who possess strong interpersonal skills, the ability to manage sensitive situations with discretion, and a passion for enhancing patient... Show More
Job Requirements
- Associate's degree
- Minimum experience in customer service or public contact in a service organization
- Preferred three years of work experience in customer service
- Education in ethical resolution preferred
- Computer data entry skills under Windows operating system
- Basic Life Support certification within 90 days of hiring
- Ability to maintain confidentiality
- Strong interpersonal and negotiation skills
- Willingness to work flexible schedules
Job Qualifications
- Associate's degree
- Customer service experience, preferably in healthcare
- Proficiency in data entry using Windows operating system
- Ability to handle sensitive and challenging situations with confidence
- Strong communication and interpersonal skills
- Experience in ethical resolution preferred
- Basic Life Support (BLS) certification required within 90 days of hiring
- Commitment to flexible scheduling
- Ability to maintain confidentiality
Job Duties
- Assist with patient concerns in the emergency department
- Listen, evaluate, and diffuse situations
- Retain accurate information and document events and resolutions
- Round on emergency department waiting room, patients, admission holds, and observation patients
- Complete and file rounding forms with emergency department leadership
- Provide advocate support for patient issues
- Use data entry systems for documentation of service recovery and patient feedback
- Greet patients and update them on wait times
- Assist with patient flow in the emergency department
- Educate and evaluate employees on customer service and service recovery techniques
- Maintain confidentiality at all times
- Prioritize workload and ensure back-up coverage
- Answer emergency department concierge telephone courteously and triage messages
- Support families, physicians, and hospital staff with negotiation skills
- Maintain composure and decisiveness to diffuse difficult scenarios
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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