Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $24.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible scheduling
Professional Development
Job Description
Best Upon Request Corporate, Inc. (BEST) is a nationally recognized concierge services provider headquartered in Cincinnati, Ohio, known for creating life-enriching experiences for clients, customers, team members, and the community. BEST has achieved Great Place to Work certification for seven consecutive years, demonstrating its commitment to fostering a positive and collaborative workplace culture. As a values-based company, BEST partners with healthcare providers to support patient care through exceptional concierge services. One of their prominent partnerships is with Stamford Health, a Planetree Gold certified hospital and one of Connecticut's premier healthcare destinations. Stamford Health prides itself on being a Great Place... Show More
Job Requirements
- at least one year of experience in customer service
- previous patient care experience preferred
- ability to handle high stress and emotional situations
- excellent communication skills
- proficiency in Microsoft Office
- ability to use point-of-sale technology
- strong interpersonal skills
- detail oriented
- ability to manage multiple requests
- ability to pass background check and drug screen
Job Qualifications
- at least one year experience in a fast-paced customer service environment, previous patient care experience strongly preferred, servant hearted, compassionate, respectful, empathetic, approachable, personable, and humble, stress tolerant with ability to be exposed to high stress, emotional situations, transparent, authentic, positive, values-driven, and an excellent listener, passionate about supporting people, excellent verbal and written communication skills, creative, curious, and solutions-minded, must have high level of interpersonal skills to handle dynamic customer situations with demonstrated poise, tact, and professionalism, proficient in Microsoft Office primarily Outlook, Word, and Excel, proficient with point-of-sale technology platforms with a strength in data entry accuracy, detail oriented and committed to accuracy, ability to manage multiple service requests, respond effectively and deliver on time, ability to pass a background check and drug screen
Job Duties
- supporting patients, families, and staff by providing comfort, empathy, and resources to enhance overall ED experience
- rounding on patients throughout the ED while waiting to be seen, already being triaged, and/or waiting to be admitted to the hospital
- facilitating communications between caregivers and ED guests when appropriate
- continually providing patients and guests with updated information regarding their current status with the ED from registration to discharge or hospital admission
- providing non-clinical services including care and comfort touches such as offering warm blankets and pillows and providing advocacy by tapping into existing Stamford Health resources such as phone charger access, social work team members, chaplain access, etc.
- accurately capturing service activity within BEST’s service management platform
- living out BEST’s core values at work: being trustworthy, compassionate, resourceful, focusing on results and creating value
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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