Emergency Department Patient Concierge Greenwich
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $24.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
shift differential pay
collaborative work environment
Total rewards package
Employee wellness programs
Job Description
Best Upon Request Corporate, Inc. (BEST) is a nationally recognized concierge service company headquartered in Cincinnati, Ohio. Proudly certified as a Great Place to Work for seven consecutive years, BEST is dedicated to enhancing organizational culture by reducing employee stress and managing patient non-clinical needs through its comprehensive concierge programs. BEST operates as a values-based company, nurturing life-enriching experiences for clients, customers, team members, and the community. Their commitment to well-being is reflected in comprehensive total rewards packages and a collaborative, high-trust work environment where employees can thrive. BEST focuses on compassionate service delivery, especially to those who visit healthcare... Show More
Job Requirements
- At least one year experience in customer service
- Ability to work shift hours 1:30 PM to 10 PM, Monday through Sunday
- Willingness to work evenings and weekends with shift differential pay
- Ability to stand, sit, walk for extended periods
- Ability to move, lift, carry, push, and pull objects weighing 25 to 50 pounds
- Ability to pass a background check and drug screen
- Excellent communication skills
- Proficiency with Microsoft Office and point-of-sale platforms
- High stress tolerance
- Detail oriented
- Strong interpersonal skills
Job Qualifications
- At least one year experience in a fast-paced customer service environment
- Previous patient care experience strongly preferred
- Servant hearted, compassionate, respectful, empathetic, approachable, personable, and humble
- Stress tolerant with ability to handle high stress, emotional situations
- Transparent, authentic, positive, values-driven, and an excellent listener
- Passionate about supporting people
- Excellent verbal and written communication skills
- Creative, curious, and solutions-minded
- High level of interpersonal skills and demonstrated poise, tact, and professionalism
- Proficient in Microsoft Office, primarily Outlook, Word, and Excel
- Proficient with point-of-sale technology platforms and data entry accuracy
- Detail oriented and committed to accuracy
- Ability to manage multiple service requests and deliver on time
- Ability to pass a background check and drug screen
Job Duties
- Supporting patients, families, and staff by providing comfort, empathy, and resources to enhance overall ED experience
- Rounding on patients throughout the ED while waiting to be seen, being triaged, or waiting to be admitted
- Facilitating communication between caregivers and ED guests when appropriate
- Continually providing patients and guests with updated information regarding their current status from registration to discharge or admission
- Providing non-clinical services including care and comfort touches like offering warm blankets and pillows
- Offering advocacy by connecting patients with resources such as phone charger access, social work team members, and chaplain services
- Accurately capturing service activity within BEST’s service management platform
- Living out BEST’s core values at work: being trustworthy, compassionate, resourceful, focusing on results, and creating value
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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