Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Employee rental car discounts
retirement savings plan
401k with matching profit sharing
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
Training and Development
Job Description
Enterprise Mobility operates the renowned car rental brands Enterprise Rent-A-Car, National Car Rental, and Alamo. As the largest and fastest growing privately owned automotive rental and leasing company in North America, Enterprise Mobility is dedicated to delivering exceptional mobility solutions to its customers. Regularly recognized as one of the top places to work, Enterprise Mobility fosters a supportive and inclusive work environment that values employee growth and success. Through a shared vision of becoming the world’s best and most trusted mobility company, Enterprise Mobility continues to innovate and expand its services across the continent.
The National/Alamo brand of Enterpris... Show More
The National/Alamo brand of Enterpris... Show More
Job Requirements
- High school diploma or G.E.D. required
- must have a minimum of 6 months of prior customer service, retail or administrative support experience
- must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in past 3 years
- no drug or alcohol related event on driving record in past 3 years (DUI, DWI)
- must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- apart from religious observation, must be able to work the following shift/schedule: 4pm-1:30am Sun, Mon, Tue, Fri, Sat
- must be at least 18 years old
Job Qualifications
- High school diploma or G.E.D.
- minimum of 6 months prior customer service, retail or administrative support experience
- valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in past 3 years
- knowledge of customer service principles
- effective communication skills
- ability to work evening shifts as scheduled
- age 18 or older
Job Duties
- Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome
- provide information in a professional and courteous manner
- assist members with questions and concerns and provide resolution as necessary
- review daily game plan in preparation for Emerald Service delivery
- review reservation manifest for special requests
- work proactively with Drivers, Service Agents, Return Agents and Managers to ensure proper vehicle supply
- maintain clean, low mileage fleet mix that meets Emerald Club requirements
- complete vehicle inspections in accordance with priority guidelines
- ensure that vehicle hangtags are completed correctly
- return failed inspection units back to production for re-cleaning and service agent coaching
- facilitate change of equipment (COE) vehicles or additional equipment to meet customer’s needs
- serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all Levels of Service (LOS)
- understand and utilize radio communication codes in a professional manner
- keep aisle area organized and clean for ease of access and appearance of the facility
- direct customers to the exit booth, provide local directions, maps and return directions as needed
- offer assistance with luggage as needed
- perform other customer service related duties as determined by management to ensure our service meets the needs of our customers
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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